Residence Operations Coordinator

Date Posted: 11/19/2025

Req ID: 46096

Faculty/Division: University College

Department: Dean of Students

Campus: St. George (Downtown Toronto)

Position Number:

Description:

About us:

The Faculty of Arts & Science is the heart of Canada's leading university and is one of the most comprehensive and diverse academic divisions in the world. The strength of Arts & Science derives from ourcombined teaching and research excellence in the humanities, sciences and social sciences across 29 departments, seven colleges and 46 interdisciplinary centres, institutes and programs. For more information, visit

We canonly realize our mission with the dedication and excellence of engaged staff and faculty. The diversity of opportunities and perspectives within the Faculty reflect the local and global landscape and the need for curiosity, innovative thinking and collaboration. At Arts & Science, we take pride in our legacy of innovation and discovery that has changed the way we think about the world.

University College is the founding college of the University of Toronto. Our welcoming community is built on traditions of openness, inclusivity and diversity. Our student programs address issues of social justice from a variety of perspectives and help students develop the skills to apply what they learn in the classroom to the world around them. We are also home to professors committed to undergraduate education from a range of disciplines, who are leading researchers in their fields. Students, faculty, staff and alumni at University College work together to ensure that all thrive in our vibrant community.

Your opportunity:

Under the general direction of the Assistant to the Dean of Students, Senior Administrative Coordinator, and reporting to the Dean of Students the Residence Operations Coordinator provides administrative and operational support to the Office of the Dean of Students at University College. Responsibilities include: coordinating the logistics for residence operations and collaborating with residence facilities, residence life and residence desk staff. The incumbent will also provide logistical and administrative support for operational residence events and activities (i.e. Fall Campus Day, Welcome Sessions, Residence Tours, Move-In and Move Out processes, Winter Break housing, Summer student housing, residence key management for staff and student staff).

This will include directing the activities of casual staff (i.e. tour guides and residence office interns). In addition, the position will be updating and maintaining the Residence web pages; being the first point of contact and answering inquiries regarding the residences, residence admissions and conference space; responding to inquiries about the residence application process and the status of their applications; processing residence applications; updating and maintaining databases; compiling reports (i.e. residence inventory reports); booking audio-visual equipment needs and assisting with set-up; and assisting with promotional materials for the summer residence (i.e. social media updates, information sheets, and e-newsletters).

Your responsibilities will include:

• Acting as the first point of contact for general enquiries
• Resolving issues within the scope of the role and escalating problems as required
• Booking rooms and arranging appropriate accommodations
• Responding to routine reservation enquiries
• Editing content for brochures, newsletters, websites and/or handbooks
• Determining logistical details and activities for events and/or programming
• Providing guided tours of facilities
• Coordinating the recruitment process and training of casual staff

Essential Qualifications:

• Advanced College Diploma (3 years) or acceptable combination of equivalent experience
• Minimum three (3) years recent and related experience working with undergraduate students and providing front line student services, including providing information and support to a diverse student population
• Experience supporting the residence admission process
• Experience with StarRez and MyRes portal, and ROSI/ACORN
• Experience working with large database, data entry and generating reports with strong attention to details
  
• Experience in updating and maintaining websites and managing social media platforms, with proficiency in tools such as WordPress, Adobe Creative Suite, and platforms like Facebook, Twitter, and Instagram
  
• Experience planning event logistics including room bookings and catering
• Experience coordinating tours and supervising casuals
• Experience booking audio-visual equipment needs and assisting with set-up
• Demonstrated advanced skill in Microsoft Office Suite
  
• Strong administrative, organizational, and event coordination skills with the ability to manage multiple priorities and meet strict deadlines
  
• Excellent oral and written communication skills, including public speaking
  
• Excellent customer service skills providing detailed information and providing assistance and support to clients/customers
  
• Demonstrated understanding of a student-centered approach and sensitivity to equity, diversity, and inclusivity principles
  
• Ability to exercise sound judgment, tact, and diplomacy in complex situations
  
• Must be able to work as a member of a diverse team in a sometimes unpredictable environment
  

To be successful in this role you will be:

• Multi-tasker
• Organized
• Proactive
• Problem solver
• Tactful
• Team player

Closing Date: 11/27/2025, 11:59PM ET
Employee Group: USW 
Appointment Type: Ancillary Operations 
Schedule: Full-Time
Pay Scale Group & Hiring Zone:  
USW Pay Band $67,916. with an annual step progression to a maximum of $86,855. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol. 
Job Category: Student Services
Recruiter: Elaine Tuyen

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.