Custom Order Fulfillment

Spawts Studio Inc. is a family-owned small business with over 22 years of experience crafting custom ceramic keepsakes. We’re a close-knit, team-driven studio that values reliability, efficiency, and precision in everything we do. Our mission is to create lasting memorial products that honor the cherished bonds between pet parents and their beloved companions. If you're detail-oriented, innovative, and energized by organizing information and systems, we’d love to hear from you.

We’re hiring a _Custom Order Fulfillment & Systems Coordinator_ to manage the full journey of our one-of-a-kind memorial keepsakes
- from cataloging to packaging

**Position Overview**

This full-time role demands exceptional attention to detail, physical stamina, and an unwavering commitment to quality. You will be responsible for every stage of an order’s journey, from intake to shipping, ensuring each item meets our exacting standards. The role requires highly developed fine motor skills and acute precision, as every aspect of handling, cataloging, and packaging is hands-on and detail-oriented, reflecting the care and craftsmanship that define our work. **This is**_**not**_ **a warehouse or forklift role.** This is a studio environment where each piece is unique, emotionally meaningful, and must be handled with exceptional care and attention to detail.

You’ll spend most of your day standing, moving, and managing tasks that are as physical as they are precise. In our fast-paced studio environment, reliability and focus are essential. You’ll work closely with a small, passionate team that takes great pride in their work.

You’ll also have the opportunity to improve or develop new systems to help our growing studio operate even more efficiently. Experience with Google Workspace, Technology Integrations, Process/Workflow Optimizations, Enterprise Systems Management, and Order Controlling are valuable assets.

**What This Role Is Not**
- This is _not_ a warehouse or forklift position.
- This is _not_ a high-volume e-commerce fulfillment job.
- This is _not_ a temporary or seasonal role.

This is a **permanent studio operations role** that requires daily precision, personal accountability, and a process-oriented mindset - all while handling meaningful, one-of-a-kind memorial items.

**Key Responsibilities**
- **Order Intake and Cataloging**: Receive, unpack, photograph, and accurately catalog incoming custom orders.
- **Data Entry and Records Management**: Use Excel and Google Sheets to document order details, ensuring data accuracy for long-term accessibility.
- **Packaging and Quality Assurance**: Meticulously prepare each item for shipping, including using tools like lasers for etching and coordinating custom framing as needed. Packaging must reflect the level of care we’ve put into each keepsake—clean, precise, aesthetically consistent, and safe for transit.
- **Shipping and Receiving**: Ensure all outgoing orders are packed securely and correctly, and incoming supplies are well-organized.
- **Workflow and System Management**: Identify opportunities to improve existing systems and contribute to the studio's operational efficiency.
- **General Studio Maintenance**: Maintain a clean, organized workspace and assist with studio cleaning as part of the team.

**Qualifications and Skills**
- Advanced working knowledge of **Excel** and **Google Sheets/Google Workspace**:

- **Fast typing skills**: Minimum 50 WPM with 98% accuracy (typing test required - details below)
- **Exceptional fine motor skills** - especially for consistent packaging and visual precision
- Physical strength and stamina for a **highly active role** (standing, moving, lifting)
- **Strong organizational skills** and ability to manage repetitive tasks with precision
- Reside in the Vancouver/Lower Mainland area

**What Success Looks Like**
- Your cataloging and order records are accurate and easy for other team members to reference.
- You reliably meet shipping deadlines with zero errors in packaging or documentation.
- You consistently spot ways to improve workflow, systems, or packaging consistency.
- You take pride in doing careful, meaningful work that supports pet owners who are often ordering during a time of loss.

**Personal Suitability**
- Proven record of **commitment and excellence**, demonstrated through tenure in past roles
- Strong desire to be an integral part of a small business and **contribute to a passionate, hardworking team**:

- Focused, self-motivated, and hardworking
- Desire for long-term employment
- Friendly and compassionate, with clear communication skills
- Ability to work independently and follow detailed instructions
- Passion for animals and respect for the emotional significance of memorial keepsakes
- Embrace diversity and contribute to an LGBTQ2SIA+ friendly workspace

**Why This Role Might Be a Great Fit for You**
- **Positive Work Environment**: Work alongside our in-studio dogs, Cannon and Crash, with a casual dress code and a su