Order Fulfilment Specialist

5 days ago

Vancouver, Canada Coast Appliances Full time

Coast Appliances is a great place to work. We are an ambitious organization, investing in technology, process, and most importantly, dynamic PEOPLE With an energized team that stretches across Canada, we are invested in growing our team members as we grow our business.

Reporting to the Assistant Manager - Order Fulfillment, the Customer Service Representative - Order Fulfillment, will be responsible to process online orders, communicate with customers and support the sales cycle of the selling staff. This position will be responsible to order review invoices for completeness, order product, secure final payment, schedule deliveries and be the main contact with customers regarding delivery and post-delivery follow-up, ensuring customer satisfaction and reducing delivery issues/errors.

**Responsibilities**
To improve Customer Service while increasing Profitability by reducing company losses (non-deliveries, shipping costs, unnecessary clearance product, etc.) for Retail invoices:

- Answer incoming customer inquiries
- Collaborate with key stakeholders and teams to stay updated on new products, services, and policies
- Record and modify customer information within the database
- Engage with clients in a friendly and professional manner while actively listening to their concerns
- Offer support and solutions to customers in accordance with the company's customer service policies
- Other duties as requested

We thank all applicants for their time. Pease note, only applicants under consideration will be contacted.

Coast is an Equal Employment Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment.

Employment decisions are based on merit and business needs, and not on race, color, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request. This Equal Employment Opportunity policy applies to all practices.

Location: 8488 Main Street, Vancouver, British Columbia V5X 3L8

**Salary**: $17.00-$20.00 per hour

Application question(s):

- Do you have the right to work in Canada? (Yes/No)
- What motivates you to do a great job at work?
- Our Order Fulfilment team supports the sales staff across Canada and operates 7 days/week from 6am-7pm PST. Are you available mornings, evenings & weekends?

Work Location: Hybrid remote in Vancouver, BC V5X 4W8

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