167403- Intake Officers-department of Transportation and Infrastructure
2 weeks ago
The Department of Transportation and Infrastructure is committed to Equity, Diversity, Inclusion and Accessibility. Our goal is to build a public sector workforce that reflects the diverse communities we serve and to promote welcoming, diverse, inclusive, respectful workplaces that are accessible to all. We welcome all interested individuals including Indigenous People, persons with disabilities, Black, racialized, ethnic and culturally diverse groups, as well as people regardless of their sexual orientation, gender identities, and gender expressions. Those looking for more information are invited to visit our Equity, Diversity, and Inclusion Policy.
**Duties will include but are not limited to**:
- Intake and processing of files and correspondence which involves date stamping, data entry, sorting correspondence by date order, preparing case background for each client;
- Scrutinize client documentation to ensure all required information is included;
- Search for client records within databases (ePEI Grants Database, Alfresco, Geolink, Salesforce etc.);
- Maintain a system for data management to ensure accurate and essential information and to be able to extract information from databases when requested;
- Keeping accurate records of all information received and being able to compile it into a document;
- Maintaining all documents in a file for easy access and researching all info needed in order to provide accurate information to clients in a timely manner;
- Provide general information to the public and contractors to accurately explain the program requirements;
- Provide first contact solution for any problems that arise with client files;
- Act as the first point-of-contact for applicants through various channels and adhere to service standards;
- Respond to all client inquires in a timely manner;
- Provide general information about incoming inquiries to supervisors;
- Keep accurate records of all inquiries;
- Keep accurate records of all information received daily;
- Following Records Information Management (RIM) guidelines and protocols;
- Maintain all files and records for reference purposes;
- Office administration duties required by Service PEI;
- Other related duties as required.
**Minimum Qualifications**:
- Must have successful completion of Grade 12 or equivalent (GED) supplemented by completion of a related diploma, such as office studies OR business OR completion of other related post-secondary program.
- Considerable experience in an office environment providing administrative support would be preferred.
- Strong organizational, time management and interpersonal communication skills (verbal and written) is required.
- Must possess a high degree of accuracy in data entry/typing.
- Must have a good work performance and good attendance record.
- Ability to be flexible and adapt readily to change.
- Working proficiency with office equipment is required.
- Able to work independently with mínimal guidance/supervision and in a team environment.
- Must provide a current and satisfactory Criminal Records Check, prior to employment.
**_The Public Service is inspired to make a positive impact and proud to shape the future of our Island Community._
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