Service Coordinator

2 weeks ago

Edmonton, Canada ICOM Mechanical Solutions Full time

**About Us**:
ICOM Mechanical Solutions is a leading provider of Commercial Refrigeration, Recreational Ice, Industrial Refrigeration, HVAC, Chillers, and Plumbing services. From design and installations to maintenance and service, we serve clients across commercial, industrial, and institutional sectors. Known for quality, innovation, and customer satisfaction, ICOM is a trusted partner for complex projects in a variety of industries.

**Position Overview**:
**Key Responsibilities**:

- Assess and prioritize service requests to address urgent matters promptly.
- Coordinate and support service technicians, including scheduling, dispatch, and site clearances.
- Ensure accurate scheduling and completion of preventive maintenance work.
- Address client inquiries and complaints professionally, escalating issues as needed.
- Build and maintain strong client relationships while promoting company services.
- Collaborate effectively with internal teams to maintain smooth operations.
- Identify and recommend process improvements to enhance efficiency and customer satisfaction.

**Qualifications & Skills**:

- 3-5 years of experience in a Service/Maintenance Coordinator or related role.
- 5-10 years of overall work experience in comparable positions.
- Strong organizational skills with the ability to independently manage multiple tasks across locations.
- Excellent communication and interpersonal skills.
- Ability to remain patient and calm when addressing customer or client concerns.
- Strong problem-solving, analytical, and decision-making skills.
- Proficiency with scheduling software and Microsoft Office (Outlook, Excel, Word).
- Customer-focused with a results-driven mindset.
- Ability to think creatively and strategically to improve processes.

**Preferred Attributes/Personal Qualities**
- Demonstrates integrity and professionalism in all interactions.
- Knowledgeable about company goals, products, and services.
- Exhibits leadership skills when coordinating teams and projects.
- Strong business acumen and strategic planning capabilities.

**What We Offer**:

- Supportive and collaborative work environment.
- Opportunities for professional growth and development.
- Competitive compensation and benefits package.
- Exposure to a wide range of commercial and industrial projects.

**Reporting To**:

- Service Manager / Operations Manager

**Job Types**: Full-time, Permanent

Pay: $50,000.00-$65,000.00 per year

**Benefits**:

- Company events
- Company pension
- Dental care
- Extended health care
- Paid time off
- Vision care

Work Location: In person

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