Service Coordinator

2 hours ago

Edmonton, Alberta, Canada Casawise Management Full time

Service Coordinator – Property Management

Location: Edmonton, AB

Company: Casawise Property Management

Position Type: Full-Time

About Casawise

Casawise is a growing, full-service property management company dedicated to delivering exceptional service to property owners and tenants alike. We pride ourselves on organization, responsiveness, and strong vendor relationships. As our portfolio continues to grow, we are looking for a highly organized and proactive Service Coordinator to support our service and maintenance operations.

Position Summary

The Service Coordinator plays a critical role in ensuring smooth move-ins and move-outs, timely repairs, and clear communication between tenants, vendors, owners, and internal teams. This role requires strong coordination skills, attention to detail, and the ability to manage multiple priorities in a fast-paced property management environment.

Job Responsibilities

  • Manage Move In/Out Schedule: Oversee and update the daily move in/out schedule for vacant

units requiring refresh cleaning and/or carpet cleaning. Coordinate and schedule necessary services

prior to move-ins/outs.

  • Coordinate and Managed Restoration (Damaged) Units: Assist and support with facilitating vendors,

tenants, owners, insurance adjusters, and building managements for work on damaged units. Ensure

consistent follow-up to expedite repairs and maintenance.

  • Tenant Billing: Post tenant service charges accurately to lease ledgers.

  • Coordinate Move In/Out Tasks: Arrange and oversee move in/out cleaning and repairs to ensure

units are ready for new occupants.

  • Email Management: Monitor the email for important and actionable

correspondence.

  • Service Orders: Issue service orders for routine service requests received via phone.

  • Act as Service Manager Backup: Provide coverage for the Service Manager as needed.

  • Tenant Communication: Contact tenants to arrange access for property repairs and maintenance

and assist with overseeing portal service requests.

  • Coordinate Warranty Repairs: Manage and coordinate warranty repairs, keeping all parties

informed and updated.

  • Security Deposit Management: Itemize service order issues and input necessary deductions to

security deposits.

  • Inspection Management: Review property inspections and contact tenants regarding necessary

changes or cleaning. Manage inspections for furnace, humidifier, and HRV filters. Input inspection

reports into digital files.

  • Invoice Processing: Post invoices accurately to Buildium or relevant property management

software.

  • Inspection/Access Support: Conduct move in/out inspections and provide access to vendors when

backup support is required.

  • Attend Meetings: Attend weekly Casawise meetings to discuss property management updates and

strategies.

Job Type: Full-time

Pay: $40,000.00-$50,000.00 per year

Benefits:

  • Dental care
  • Extended health care
  • On-site parking
  • Paid time off
  • Vision care

Work Location: In person

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