Guest Services Representative- Bilingual

1 week ago

Vancouver, Canada Indigo Group Full time

**Role Description**:
The Guest Services Representative is a customer service expert focused on solving customer concerns and managing their monthly parking accounts and subscriptions. The GSR is often the first and last point of contact for many customers.

**Responsibilities**:

- Provide administrative support, including data entry, basic filing, and other general office duties.
- Accurately input and maintain data in various databases and spreadsheets, ensuring the accuracy, integrity, and confidentiality of all information.
- Greet all in-person guests and customers, providing direction and assistance as needed.
- Recognize, document, and alert the management team of trends in customer calls.
- Stay informed about changes to parking lots and ensure timely communication to customers when their parking may be affected.
- Understand the services Indigo offers and ensure that customers are well informed.
- Address and resolve customer complaints and appeals in a professional manner.
- Process parking notices, monthly parking invoices, and transient parking.
- Other duties as assigned.

**Job requirements**:

- Minimum of 1 year of experience in a customer service, call center, or clerical position.
- Previous experience in the parking industry would be considered an asset.
- Certificate or Diploma in Business Administration considered an asset.
- The position requires 100% of work hours to be performed at the office.

**Skillsets**:

- Professional communication and interpersonal skills.
- Empathetic and a customer-focused mindset.
- Ability to analyze, interpret, and negotiate with parking customers while offering appropriate resolutions.
- Manage and maintain confidential information.
- Strong analytical, problem-solving, and decision-making abilities.
- Ability to work efficiently in a team.
- Accurate and well organized with the ability to prioritize effectively.
- Enthusiasm for on-going learning, coaching, and training.
- Positive mindset and embraces changes in the workplace.
- Proficient in Microsoft Office (Outlook, Word, PowerPoint, Excel, Teams).
- Working knowledge of office equipment including multi-line telephones, printers, and fax machines.
- Bilingualism (English and French) required.

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