Business Development Manager

**Job description**: **Position Title: Manager, Business Development** **Reports To: National Sales Head** **Job Purpose**: Business Development Manager will be responsible for generating gross profit and revenue growth by new client development and growing existing client business in line with Rhenus Air & Ocean growth strategy and the country sales budget. They will drive new business by managing face-to-face sales meetings with A & B Customers, building relationships, presenting recommendations for logistic solutions, and closing sales. **Primary Duties and Responsibilities**: - Win, retain and develop customers through sales "hunting" activity by actively setting the appointments for face-to-face sales meetings with Customers and following the schedule laid by inside sales. - Achieve a high win percentage of new business award while generating high GP margins for new and existing accounts which meet/exceed new business revenue goals. - Have continuous engagement with customers to maintain close relationships and ensure ongoing success with accounts. - Consult with several levels of decision-makers to understand customers’ business challenges and logistics goals. - Build rapport and trust with customers by being informed about customer’s business and the market and support customer retention through collaboration with all resources including our Product teams, other sales channels, and local Station Management. - Assessing the prospective account as profitable, significant or strategic in order to secure winning bids - Build rapport and trust with customers by being informed about customer’s business and the market and support customer retention through collaboration with all resources including our Product teams, other sales channels and local Station Management. - Responsible for increasing gross profit and market share while developing ongoing relationships with new customers - Rigorous follow-up of offers and client development - Monitoring shipment cuts (lost clients) and implement counter measures - Ongoing key customer analysis - Execute strategic sales in line with company grows plan - Develop and implement strategies and tactics to meet and preferably, exceed the given targets - Ensure all sales activity (Meetings, Contact Reports, Opportunities and Leads) are reported within the CRM System “Sugar CRM” (according to SUGAR SOP) - Recommend solutions based on customer needs by using industry knowledge - Managing opportunities and risks securing the interests of Rhenus A&O - Taking part in all sales trainings provided and scheduled by Rhenus A&O **Qualifications**: - Requires a minimum of 1-3 years field sales in freight forwarding or two years of operational experience - University degree, or an acceptable combination of education and progressively responsible experience - Previous experience selling in the logistics industry, specifically in the areas of retail warehousing and distribution, international and domestic freight, priority freight and high risk/high value cargo is considered an asset - Decisions and Problem Solving - analyzing information, evaluating results and using effective approaches for choosing a course of action or developing appropriate solutions - Results Orientation - demonstrates a clear understanding of expected outcomes. Sets personal targets and strives to achieve them. - Client Focused - able to anticipate and identify customers’ needs and expectations and what constitutes positive customer satisfaction - Fluency in written and spoken English and French - Strong negotiation skills - Good working knowledge of freight forwarding services, including ocean and air freight (import & export), consolidation - Demonstrated competence in conflict management, decision making and strategic planning - Strong hunter mentality / good communication and interpersonal skills - Ability to think out of the box (Entrepreneur) - Strong work-ethic and integrity - Willingness to travel - Working knowledge of operations and transportation management - Ability to interpret and act upon complex instructions - Project management skills are considered an asset - Good financial and business awareness - Strong written and verbal skills to communicate with all levels of the organization and its executive team. - Strong team leadership and teambuilding abilities - Excellent conflict resolution skills, diplomacy, and tact - Persuasive, motivational, and persistent. **What We Offer**: - 5 Paid Personal Days per year - 3 weeks of vacation per year - Health and Dental Benefits - Flexible and collaborative team environment - Career advancement opportunities - Employee referral program - Education subsidy program