Program Assistant

**Position**: Program Assistant

**Project**: Digital Skills for Seniors (DSFS)

**Hours of work**:35 hours per week

**Location**: PICS Head Office

Progressive Intercultural Community Services (PICS) Society is a registered non-profit organization that has been serving the community since 1987. PICS Society provides a broad spectrum of programs and services which includes Employment Programs, Settlement Services, Language Services, Social Programs and Housing Services. Our services assist new immigrants, seniors, women and youth. To our regular (200+) employees, we provide a competitive wage, paid health and dental benefit plan, paid sick days, Municipal Pension Plan, an inclusive and friendly team-oriented work environment, and an opportunity to serve the community.

**Project Summary**: Digital Skills for Seniors is a program that supports older adults in learning basic and advanced digital literacy skills to address multiple barriers to aging at home - by bridging the gap in technology. Training workshops empower seniors in adapting to technology, which supports them in aging at home by giving them the ability to access virtual health resources and remain connected to family and friends.

The Program Assistant is responsible for supporting all project activities, including administration and accounting support to project staff. This includes monitoring project needs, responding to inquiries and providing support in all aspects of project development.

**Duties and Responsibilities**

**Program support**:

- meets regularly with Program Coordinator to assess project needs;
- maintains and processes supports for cohorts, including meeting (zoom/in-person room) set-up, tracking client needs and helping to keep a record of attendance;
- facilitates training for seniors, providing them with basic training on computer literacy;
- organizes and facilitates engagement sessions for seniors, keeping them engaged and providing them with varied learning experiences, to combat social isolation;
- assists in correspondence with clients (senior citizens) after sessions;
- reaches out to organizations serving seniors and explore partnership opportunities;
- monitors and analyzes all expenditure invoices and reports;
- uses promotional marketing tools as needed i.e., social media to invite registrations for upcoming cohorts; and
- replenishes and takes inventory of office supplies for the project.

**Group Intake Support**:

- supports recruitment, selection & feedback process for cohorts; schedule interviews;
- prepares boardrooms, classrooms and office space/set up Zoom meetings for sessions;
- corresponds with participants confirming acceptance and providing project details; and
- prepares intake forms ensuring participant documentation is accurate and complete.

**Qualifications & Experience**
- degree in a related discipline; or the equivalent of education, training, experience and certification;
- knowledge of design programs is an asset;
- minimum 2 years’ experience in office administration;
- extensive computer knowledge, including Microsoft Office;
- advanced computer and technological skills;
- proven experience developing productive, professional relationships with clients and
- employers;
- ability to work independently with mínimal supervision;
- ability to instruct and facilitate workshops;
- ability to analyse and problem-solve with excellent decision-making and multi-tasking skills;
- knowledge of adult learning techniques, gerontology, and aging will be an asset; and
- excellent communication skills, both verbal and written.

PICS is an equal opportunity employer. We thank all who apply, but only applicants selected for an interview will be contacted. No phone calls please.

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Extended health care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person