Program Assistant, The Nest

**Title**:Program Assistant
**Location**:The Nest,** **Surrey
**Position Status**: Full-time (37.5hrs/week)
**Reports to**: Program Manager, The Nest
**Salary**:Starting at** **$22.25 per hour
- Do you possess the gift of empathy that allows you to make genuine connections with people? Are you motivated by using your talents to support others in their personal growth? Come work for one of BC’s top not-for-profit societies_
**THE OPPORTUNITY**
**Job Summary**
Reporting to the Program Manager, the Program Assistants will work as part of an integrated services team responsible for providing day-to-day support, direct assistance, supervision, and monitoring of residents.
Located at 13620 80th Ave., the Nest is a three-story modular building with 40 studio units and provides on-site staff and support services for residents 24/7, including meal programs, life and employment skills training, health and wellness support services and opportunities for volunteer work.
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Essential Duties and Responsibilities*
- Participate in the team’s planning and implementation of quality improvement projects such as evaluating client needs, improving services, and implementing new service strategies.
- Complete regular rounds of facility as scheduled throughout shifts
- Assist in the orientation and training of new staff in the integrated services model combining clinical addiction, housing, employment, and educational services.
- Seek out professional development opportunities and share knowledge including attending staff meetings, educational events and mentoring junior staff.
- Debrief with incoming shifts to ensure detailed transfer of information
- Administrative tasks such as
- Photocopying
- Assisting with case documentation
- Database entries
- Filing
- Preparing new client files
- Professionally answering phones

**THE CANDIDATE**
**Qualifications**
- Post-secondary diploma (2 to 3 years) in social sciences, counselling, social work or community services, or an equivalent combination of experience and education.
- 1 to 3 years of experience working with marginalized populations, substance use services, mental health, corrections, etc., or equivalent
- Preference will be given to those with experience within a community setting, assisting those affected by substance use, concurrent disorders, unemployment, a lack of education, criminal justice involvement, homelessness and poverty-related issues to become active participants in the social, economic and cultural life of the community.
- Strong collaborative approach to delivering and developing programs and services
- Proven communication and conflict resolution skills
- Strong organizational and problem solving skills
- Effectively communicate professionally, verbally and written in English
- Effectively utilize Office suite including Excel, Word, Outlook and central data systems
- Current First Aid/CPR
- Criminal Records check for working with vulnerable populations

**PHOENIX SOCIETY**
**Vaccination Requirement**
Effective October 26 2021, all new hires at the Phoenix Society require full COVID 19 vaccinations (have a series of a World Health Organization-approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Individual medical exemptions must be approved by the Provincial Health Officer.
**What we offer**
- 100% employer paid benefits
- Disability and Life insurance
- Employee Assistance Program
- 100% Employer Paid Extended health care (Dental, Vision, paramedical)
- Flexible schedule
- Matching RRSP contribution
- 6 sick and 6 personal leave days a year
- Education and Training allowance
- Bring your dog to work

**Commitment to Equity, Diversity & Inclusion**:
**CLOSING DETAILS**

**Salary**: $22.25 per hour