Implementation Specialist, Payroll Onboarding

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

**The Opportunity**

The Implementation Specialist (IS) contributes to the overall success of **John Hancock Retirement **by managing the onboarding of the **payroll process **and payroll interfaces to the John Hancock’s Enterprise/TRS platform. They focus on supporting the finalization and transition of implementation payrolls to the online payroll tool and in-force payroll team.

**Responsibilities**
- Manage relationship with the client and client’s payroll provider to establish a payroll feed, set up the payroll interface(s) recordkeeping system and confirm integrity of test files sent during conversion.
- Manage internal relationships during conversion with Project Managers, Sales, Relationship Management and Client Services.
- Participate in internal and external conversion project team meetings.
- Focus on escalated payroll plans and issues that are impacting the implementation timeline and ensure they are resolved before handing off to the in-force payroll team.
- Process payrolls and serve as main payroll contact for “live” clients that have not yet transitioned to the in-force payroll administration team.
- Act in a project manager role and have ownership of in-force plan payroll provider changes.
- Attend training as required to stay current with system and product enhancements and process changes or improvements.
- Assist with procedure development and management.
- Responsibilities may also include completion of new plan set up on the recordkeeping platform.

**How will you create impact?**

Implementation Specialist, Payroll Onboarding team members report to the Implementation Operations Manager. Implementation Specialists are first line of communication with clients and vendors all matters payroll onboarding. IS Team support established clients who incur changes within existing payroll.

**What motivates you?**
- You obsess about customers, listen, engage, and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone.

**What are we looking for?**
- US Retirement, Implementation, Payroll Operations or Client Service experience.
- Project Management experience.
- University degree or related experience required.
- Accountability: Manages own performance, priorities, and outcome. Takes personal accountability when acting on all customer requests or issues.
- Client/customer facing experience required.
- Outstanding oral and written communication skills and interpersonal skills.
- Ability to adapt to technology.
- Strong analytical/problem solving skills.
- Demonstrate ability to work in a team environment.
- Ability to work effectively within geographically dispersed team, leverage knowledge across the organization.
- Demonstrated ability to multi-task and work in high volume, deadline oriented, fast paced environment.
- A keen desire to learn, understand the ‘why’.
- Experience with Microsoft Word, Excel, Salesforce and AWD.

**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.

**Our commitment to you.**
- Values-first culture: We lead with our Values every day and bring them to life together.
- Boundless opportunity: We create opportunities to learn and grow at every stage of your career.
- Continuous innovation: We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity, and Inclusion : We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship: We build a business that benefits all stakeholders and has a positive social and environmental impact.

LI-JH
LI-Hybrid

**About Manulife and John Hancock**

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices