Relationship Manager

**About TradingHub**

Founded in 2010, we have grown from a united vision shared between two people to a team of over 140 across London, Toronto, New York and Singapore. We have achieved scale by building the best-in-class surveillance tooling, where our analytics bring the front office risk mindset to the compliance function.

Though we have developed in the trade surveillance arena, we have always been more than that. At heart, we are a finance-focused big data firm. Our goal is to continue creating the world's leading financial markets analytics platform.

Situated close to the Harbourfront in Downtown Toronto, our Canadian office offers a unique working experience. Our small, dynamic team operates closely with our London and New York offices, from a location that offers a high level of prestige and convenience.

**The Role**

Our customers are made up of leading investment banks, asset managers, hedge funds, commodity houses, and brokerage firms (collectively representing over 20 trillion dollars of AUM). This role will see you play a fundamental role in cultivating TradingHub's customer relationships in North America.

You will develop an in-depth knowledge of our products and a deep understanding of the market, allowing you to build multi-level partnerships with customers focused on solving idiosyncratic business problems. This will involve broadening our relationship with customers, increasing our reach across different business lines to drive adoption of our full product suite, and identifying customer-driven product development in areas where TradingHub is best positioned to deliver further best-in-class services.

**Responsibilities**:

- Building commercially focused relationships with key decision-makers, as well as maintaining existing ones
- Understanding your customers and representing them internally with accuracy and insight
- Analyse your customer's product use and ensure they are engaging optimally, maximizing our products' benefits
- Ensure customers benefit from the wealth of internal resources available to them, including regulatory insight and the knowledge we've gained through delivering solutions to their peers
- Owning account planning, strategy for individual customers, pipelines, and renewal dates
- Hosting events for customers and working closely with TradingHub senior management on this

**Requirements**:

- Excellence in commercial relationship building and influencing
- Minimum 3 years of financial markets experience
- Strong understanding of capital markets
- Demonstrable experience in a customer-facing role
- Proactive and passionate approach, able to liaise successfully with multiple layers of stakeholder
- The ability to explain complex topics in a non-complex manner
- Organised and good with time management
- Excellent problem-solving ability
- Cross-asset and fintech exposure is desirable
- Experience selling into asset management/hedge funds is desirable

**Benefits**
- **Ambition**: Extremely fast-growing company with an uncapped potential, offering every colleague a broad range of experience and plenty of opportunities for internal movement, as well as rapid career progression. Vibrant company culture full of uniquely talented and friendly colleagues with regular social perks to build camaraderie.
- **Flexibility**: Flexible working policy (up to 2 days a week remote); 25 days holiday + public holidays, informal dress code and excellent work/life balance..
- **Reward**:Highly competitive compensation plus annual discretionary bonus and discretionary share option scheme.
- **Support**: Annual personal training budget, private healthcare, company pension plan, life insurance (Canada Life)
- **Location**: Located on the corner of Yonge Street and Temperance Street this contemporary business centre is situated a short walk from two TTC subway stations and the PATH