Relationship Manager

2 days ago

Toronto, Canada Pinnacle Infotech Full time

**About Pinnacle**

**About the Position**

The Relationship Manager is the expert for his or her assigned accounts. As the voice of the client, the Relationship Manager will understand the lifecycle of current projects, key stakeholders, and clients’ logístical needs. The incumbent will successfully communicate with internal Production and Business Development teams to align resources for optimal execution. The Relationship Manager is responsible for nurturing the business relationship to optimize retention, satisfaction, and engagement with the brand.

**As a Relationship Manager you will..**
- Onboard new clients to Pinnacle: This includes attending kick off meetings, familiarizing new clients with Pinnacle processes, documentation, and service standards, and communicating client priorities within Pinnacle teams
- Represent Pinnacle Infotech: To ensure optimal success for clients, the Relationship Manager will be well versed in Pinnacle service offerings and be positioned to augment the volume of work with cross selling, upselling, or referrals. The Relationship Manager will visit each client on a quarterly basis with the intention of finding new ways to deliver value to the client. In the capacity of a brand ambassador, the Relationship Manager may also represent Pinnacle at various industry events or conduct presentations to clients, prospects, and the broader AEC community
- Contribute to a knowledge database: The Relationship Manager will leverage knowledge about each assigned client’s organizational structure, services, business growth objectives and scope of work to enrich the data in our Customer Relationship Management Database for leadership & Business Development teams.
- Ensure smooth account management: The Relationship Manager will address any business matters on accounts such as delinquent payments, RFPs/proposal submissions, contractual changes, terms & conditions of service
- Offboard clients ensuring adequate documentation, data maintenance, and records are complete

**To be successful in this position the following requirements are strongly preferred..**
- 5+ years Architecture, Engineering, Construction industry experience with knowledge of constructability, codes, and construction ecosystem stakeholders (owners, architects, engineers, general contractors, subcontractors, and suppliers)
- Previous commercial construction project management experience or similar role with exposure to estimation, construction documentation, safety, quality control, materials procurement, obtaining permits & licenses, site inspections, and project schedules
- Proficiency in BIM technology. Revit and Navisworks Manage are the most used tools. Experience with BIM 360, Evolve, Revizto, Procore, Dynamo is desirable
- Experience in a global work environment

Pay: $80,000.00-$103,773.33 per year

Schedule:

- Day shift

Ability to commute/relocate:

- Toronto, ON M8X 2X9: reliably commute or plan to relocate before starting work (preferred)

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