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Customer Service Representative

2 weeks ago

Edmonton, Canada Edmonton Shell AeroCentre Full time

The Shell AeroCentre is looking for 1 full-time Customer Service Representative for shift work. With the potential to work evenings, weekends, and very early mornings - 40 hours per week.

The Customer Service Representative (CSR) is responsible for providing exceptional service to our customers while providing operational support to colleagues. As a CSR you are the first point of contact for our customers and the liaison between flight crews and ramp agents.

**Responsibilities**:

- Maintain a professional manner and appearance while working with flight crews, passengers, and high-profile clients
- Provide prompt and courteous service to customers while proactively considering customers requirements
- Coordinate services for aircraft such as arranging fuel, booking equipment, etc
- Arrange services required by flight crews such as transportation, hotels, and catering
- Ensure fuel and other services are organized in a timely manner.
- Communicate with line techs to capture all services provided to an aircraft and invoice accordingly
- Clearly and professionally communicate with aircraft over the air-to-ground radio and with ramp agents over internal radio
- Answer main telephone line
- Provide check-in service
- Work in a team and independently
- Develop and positive working relationship with customers and team members

Qualifications:

- Previous customer service experience is a must
- Excellent interpersonal and written communication skills
- Proficient in Microsoft Office programs such as Word and Excel
- The ability to multi task and prioritize items is very important
- Strong problem-solving skills
- Airport security clearance is required
- Transportation is required as there is no public transit service
- Aviation experience is an asset

This position is located at the Edmonton International Airport.

We thank all applicants for their interest however, we will only contact those considered for the position.

**Job Types**: Full-time, Permanent

Pay: From $20.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overtime
- Weekends as needed

Work Location: In person