Support Technician; Help Desk

2 days ago

Dartmouth, Canada Digital nGenuity Full time

**Job Opportunity: Support Technician; Help Desk**

**Join Our Dynamic Team and Make an Impact**

Are you a skilled professional with a passion for providing technical support and delivering exceptional customer service? We are seeking a versatile individual to join our team as a Help Desk Technician. This role blends technical expertise, effective communication, and problem-solving skills to ensure seamless operations and client satisfaction.

**Role Overview**

As a Help Desk Technician, you will:

- Provide first-level technical support, troubleshooting, and resolving issues to ensure seamless operations.
- Triage tickets and prioritize issues based on urgency and impact.
- Collaborate with cross-functional teams to ensure timely resolution of issues.
- Document technical procedures and solutions to enhance organizational knowledge.
- Participate in on-call rotation to provide server and network support outside of regular business hours on a best-effort basis.

**Qualifications**
- Computer-related diploma from a recognized technical school.
- Network+ certification or equivalent preferred.
- Microsoft, CompTIA, and/or other industry certifications, or willingness to obtain certification.
- Proven experience in technical support or a similar role.
- Demonstrated ability to troubleshoot and resolve technical issues effectively.
- Proficiency in relevant software, tools, and methodologies for technical support.
- Excellent problem-solving abilities and a proactive approach to challenges.
- Effective communication and interpersonal skills to collaborate with team members and clients.
- Canadian Driver's License, with 6+ years driving experience in Canada.

**Why Join Us?**
- Be part of a team that values innovation, collaboration, and professional growth.
- Engage in diverse and challenging projects that make a tangible impact.
- Work in an environment that fosters learning and development at every stage of your career.

**How to Apply**

If you are ready to take on this dynamic role, please submit your resume and a cover letter detailing your experience and how you can contribute to our team.

We look forward to welcoming a talented and driven individual into our organization

Pay: $45,000.00-$55,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care

**Education**:

- Secondary School (preferred)

Work Location: In person

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