Front Desk Associate

5 days ago

Dartmouth, Canada Worldwide Furniture Full time

Located in the beautiful Atrium Furniture Centre**, Worldwide Furniture** has a current opening for a full-time **Front-Desk Associate.**

The Front-Desk Associate is responsible for coordinating the day to day operations of administrative activity within the store as well as providing and maintaining superior customer relations.

**Why Work for Us?**
- **Competitive compensation**:

- Guaranteed hours, day shifts.
- Health/dental benefits
- Generous furniture discount
- Fun, professional environment

**Responsibilities**:

- Working front-desk (processing payments; taking incoming/outgoing calls, answering customer inquiries, etc.);
- Supporting sales staff as needed (e.g., financial and delivery arrangements; customer communication; identifying and correcting order errors; ensuring obstacles are removed, etc.)
- Reviewing Dispatch Track for delivery/pick-up issues - proactively reaching out to customer and working on solutions to remedy the situation;
- Reviewing the daily cash close and safe balances, ensuring all amounts balance;
- Ensuring financial programs are sold accurately;
- Running Flexiti and Fairstone reports, and closing out financing on a daily basis;
- De-escalating customer issues. Working with Store Manager to resolve complex service issues, and administrating decision based on Manager direction;
- Other duties as necessary to help achieve store success

**Requirements**:
**Skills and Knowledge**:

- Passionate about customer service;
- Strong organizational skills with the ability to multi task and prioritize effectively
- Positive attitude, team-oriented.
- Effective problem-solving skills;
- Excellent attention to detail;
- Strong computer skills - proficiency in Microsoft Office Suite

**Education and Experience**:

- 2+ years in customer service or administration.
- Post-secondary education in a relevant background (e.g., Business Administration, etc. is preferred); Equivalent experience may be considered

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift

Work Location: One location

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