Front Desk Supervisor

2 weeks ago

Dartmouth, Canada Cole Harbour Place Full time

Cole Harbour Place is a 200,000 square foot sport and recreation facility located in Cole Harbour, Nova Scotia. We are here to serve and accommodate members of our local and surrounding communities to achieve their personal health and wellness goals. The facility includes pools, rinks, weight room and training centre, dance and fitness studios, spin studio, squash courts, various meeting rooms as well as multiple community minded tenants.

***

The Front Desk Supervisor is a member of the Cole Harbour Place team and will work with front desk staff to help achieve the overall goals of Cole Harbour Place while achieving high quality service for the community. This position will report directly to the Front Desk Manager.

Regular working hours are 12noon - 8pm Monday to Friday but may include some weekend work occasionally.

**RESPONSIBILITIES**
- Ensure outstanding customer care at all times.
- Maintains a friendly, cheerful and courteous demeanor at all times.
- Courteously and accurately answers inquiries from potential guests and members.
- Responds to telephone and in-person inquiries regarding bookings, facility information and guest concerns.
- Supervise shift process ensuring all team members adhere to standard operating procedures.
- Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Build strong relationships and liaise with all other departments.
- Controls cash transactions at the front desk.
- Cash management
- Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
- Performs other duties as assigned, requested or deemed necessary by management.

**QUALIFICATIONS**
- Customer service experience
- Supervisory experience
- Must possess or be willing to obtain: CPR/First Aid
- Ability to work independently or as part of a team
- Demonstrate excellent verbal, written and oral skills
- Strong coordination and leadership skills
- Detail oriented with an ability to multi-task
- Proficient in Microsoft Word and Excel
- Willingness to do what it takes to get the job done

**COMPENSATION**

$19.00 - 20.00 per hour

40 hours per week

**WHAT’S IN IT FOR YOU?**
- Free family membership to Cole Harbour Place
- Paid vacation/Sick time
- Free parking
- A dynamic work environment committed to extraordinary staff and customer satisfaction

Please note that Criminal Record and Child Abuse Registry checks may be required as part of the hiring process

**Job Types**: Full-time, Fixed term contract
Contract length: 8 months

Pay: $19.00-$20.00 per hour

**Benefits**:

- On-site gym
- On-site parking
- Paid time off

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person

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