Bilingual Service Desk Analyst

1 week ago

Dartmouth, Canada MOBIA Technology Innovations Full time

Dartmouth or Moncton

MOBIA Technology Innovations is a Systems Integration company with multiple business unit areas: Broadband and Wireless Services, Managed Services, Infrastructure Solutions, Cybersecurity and Application and Data Services. Working with Service Providers, Government, Healthcare, and Enterprises across Canada, MOBIA has developed strategic business relationships with industry leading technology partners to help our customers achieve positive business outcomes.

MOBIA is currently recruiting a Bilingual Service Desk Analyst to join our team in Dartmouth, NS or Moncton, NB. With a passion for technology and customer service you will be an integral part of a customer focused team with great attention to detail and respect for a job well done.

**Key Responsibilities**:
**The Service Desk Analyst is responsible for**:

- Providing on-site internal technical support up to Tier 2 as required
- Opening, monitoring, and routing IT service tickets
- Escalating support requests as needed to other members of the IT team
- Other duties as required

**Skills / Qualifications**:

- Completion of related Post-Secondary Diploma or Degree, i.e. IT Systems Management, IT Networking, etc.
- 1 to 3 years of IT experience in Tier 1 support
- Strong organizational skills, strong critical thinking skills, and attention to detail
- Excellent communication and relationship building skills
- Intermediate to advanced knowledge of MS office suite
- Administration experience with Microsoft Active Directory and Windows desktop management
- Administration experience in Microsoft Azure and Office 365 solutions
- Previous experience with VMware/Virtualization is an asset
- Experience supporting external managed service clients
- Previous experience with Networking and or Security appliance is an asset
- Bilingual in French and English is required

MOBIA strives to build an amazing workplace and was recognized as one of “Canada’s Best Managed Companies” in 2021.

We offer a comprehensive compensation and benefits package including an employer supported wellness plan, health, dental and life insurance coverage, company paid training, career development, and company events for fun and community contribution.

We thank all applicants for their interest. However, only those selected for an interview will be contacted.

  • Bilingual Service Desk Associate

    1 week ago

    Dartmouth, Canada MOBIA Technology Innovations Full time

    MOBIA Technology Innovations is a Systems Integration company with 4 business units: Business Process Optimization, Infrastructure Solutions, Cybersecurity, and Digital Transformation Services. Working with Service Providers, Government, Healthcare, and Enterprises across Canada. MOBIA has developed strategic business relationships with industry leading...

  • Bilingual Service Desk Associate

    2 weeks ago

    Dartmouth, Canada MOBIA Technology Innovations Full time

    MOBIA Technology Innovations is a Systems Integration company with 4 business units: Business Process Optimization, Infrastructure Solutions, Cybersecurity, and Digital Transformation Services. Working with Service Providers, Government, Healthcare, and Enterprises across Canada. MOBIA has developed strategic business relationships with industry leading...

  • Service Desk Analyst

    5 days ago

    Dartmouth, Canada Black & McDonald Limited Full time

    **The Desktop Analyst provides support, maintains and improves the enterprise's information technology systems and software. This includes day-to-day consultation, training, instruction, troubleshooting, and problem-solving, extending to software, network, and related computer systems and peripheral devices.** **Responsibilities**: - Administers, develops,...

  • Help Desk Lead

    2 weeks ago

    Dartmouth, Canada SupercityOS Full time

    Job OverviewThe Help Desk Lead thrives in a collaborative environment and is passionate about optimizing processes to better serve our clients and enhance the overall experience for our team. As a hands‑on supervisory role, the Help Desk Lead actively participates in resolving escalated technical support activities and leads by example, while supervising...

  • Help Desk Lead

    2 weeks ago

    Dartmouth, Canada SupercityOS Full time

    Job OverviewThe Help Desk Lead thrives in a collaborative environment and is passionate about optimizing processes to better serve our clients and enhance the overall experience for our team. As a hands‑on supervisory role, the Help Desk Lead actively participates in resolving escalated technical support activities and leads by example, while supervising...

  • Help Desk Lead

    2 weeks ago

    Dartmouth, Canada SupercityOS Full time

    SupercityOS provided pay range This range is provided by SupercityOS. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range CA$60,000.00/yr - CA$70,000.00/yr Job Overview The Help Desk Lead thrives in a collaborative environment and is passionate about optimizing processes to better serve our...

  • Help Desk Lead

    2 weeks ago

    Dartmouth, Canada SupercityOS Full time

    SupercityOS provided pay range This range is provided by SupercityOS. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range CA$60,000.00/yr - CA$70,000.00/yr Job Overview The Help Desk Lead thrives in a collaborative environment and is passionate about optimizing processes to better serve our...

  • Help Desk Lead: Mentorship

    3 weeks ago

    Dartmouth, Canada SupercityOS Full time

    A leading IT services provider is seeking a Help Desk Lead in Dartmouth, Nova Scotia. This mid-senior level role involves supervising a dedicated team of Help Desk Analysts, resolving technical issues, and fostering a collaborative work environment. Ideal candidates will have over 5 years of technical support experience, strong communication skills, and...

  • Help Desk Lead: Mentorship

    2 weeks ago

    Dartmouth, Canada SupercityOS Full time

    A leading IT services provider is seeking a Help Desk Lead in Dartmouth, Nova Scotia. This mid-senior level role involves supervising a dedicated team of Help Desk Analysts, resolving technical issues, and fostering a collaborative work environment. Ideal candidates will have over 5 years of technical support experience, strong communication skills, and...

  • Help Desk Lead: Inspire, Resolve

    2 weeks ago

    Dartmouth, Canada SupercityOS Full time

    A leading IT services provider in Dartmouth, Nova Scotia is seeking a Help Desk Lead who will supervise a team of Help Desk Analysts and optimize IT support processes. This role requires a minimum of 5 years in technical support and excellent leadership and communication skills. The ideal candidate will actively participate in technical issue resolution and...