Chief Business Analyst

A career as a **Chief Business Analyst i**n the payments delivery team at National Bank is acting as a liaison between the business teams and the delivery teams in order to reach our targets.

You’ll work in Agile mode and will be part of a squad that manages and delivers business and technology projects for different sectors. In this role, you’ll have the opportunity to use your business analysis skills to help implement new technologies and make a positive impact on our organization.

**Your job**
- Support product owners, business line partners and IT teams in their decision-making and deliveries
- Define the scope of processes to be optimized and proactively take charge of planning activities for the various deliverables
- Lead workshops with multiple stakeholders with varied levels and expertise
- Model current and target processes based on the Bank’s existing mapping practices
- Carry out high level and detailed impact analyses on all angles of processes, with the help of experts
- Define and identify user test scenarios and support users with operational transfer
- Make proposals for change management strategies for users of the solution.

**Your team**

IT is more than 2,300 experts who work in an agile, proactive and collaborative manner to seize opportunities, stay on the cutting edge of technology and improve processes continuously.

Within the Payment IT Delivery business, you are part of a large team of 30 colleagues and report to the Principle Director. Our team stands out for delivering value to customers with technology solutions at the target and at the cutting edge. We want to contribute to your quality of life by offering you as much flexibility as possible. For example, we offer a hybrid work environment along with a flexible schedule that you can adapt to your needs.

The Bank values ongoing development and internal mobility. Our personalized training programs with on-the-job learning help you to master your role and develop new fields of expertise. Tools such as the Data Academy, language training, Harvard Manage Mentor, coaching, and mentoring support are always available.

**Prerequisites**
- University degree in a related field and several years of relevant experience
- Business analysis skills in a tech-based ecosystem
- Experience in the end-to-end transformation of business processes, change management and continuous improvement
- Knowledge of business process improvement and mapping: modeling, BPMN, Lean approach
- Experience with testing scenarios and user support
- Ability to think strategically, analytical, synthesis and communication skills
- Knowledge of Agile methodology (Scrum, Kanban, SAFe) and Atlassian suite tools (Jira, Confluence, etc.)

**Your benefits**

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
- Health and wellness program, including many options
- Flexible group insurance
- Generous pension plan
- Employee Share Ownership Plan
- Employee and Family Assistance Program
- Preferential banking services
- Opportunities to get involved in community initiatives
- Telemedicine service
- Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

**We're putting people first**

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

Come live your ambitions with us