Sales Executive

**Additional Information** Mat leave contract (18 months), Group & Entertainment

**Job Number** 23092243

**Job Category** Sales & Marketing

**Location** W Toronto, 90 Bloor Street East, Toronto, ONT, Canada

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Hook, Line, and Sinker—a mastered craft for the Sales Executive of W Toronto Under the guidance of the Director of Sales and Marketing, as the Sales Executive (Entertainment & Group), you will steal the scene at every chance you get to drive sales and showcase what we are all about. You know how to work the room, owning each interaction as an opportunity to build relationships and brand loyalty. If you’re going to “talk the talk”, then you better know how to “walk the walk”. Behind the scenes, you will be there every step of the way, working with your team to ensure our brand promise is fulfilled to your clients—Whatever/Whenever You closed the deal? Awesome Now hit repeat

**CANDIDATE PROFILE**

**Education and Experience**

**Preferred**:
**Required**:

- High school diploma or GED; 4 years experience in hotel or travel industry related sales & marketing.

OR
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in hotel or travel industry related sales & marketing.

**CORE WORK ACTIVITIES**

**Managing Sales Activities**
- Handles customer inquiries and acts as the on-property liaison for assigned market segments.
- Achieves sales revenue goals by responding to incoming opportunities for the property that are within the pre-defined peak room parameters.
- Understands the overall market (e.g., competitors’ strengths and weaknesses, economic trends, supply and demand etc.) and knows how to sell against them.
- Closes the best opportunities for the property based on market conditions and property needs.
- Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
- Achieves sales revenue goals by actively up-selling each business opportunity to maximize revenue opportunity.
- Partners with the sales team to identify new business and achieve personal and property revenue goals.
- Develops sales revenue and operation budgets, and provides forecasting reports.
- Works with the management team to create and implement a sales/marketing plan addressing revenue, customers, and market.
- Assists with selling, implementation, and follow-through of sales promotions.
- Attends pre
- and post-convention meetings to understand client needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, beverage and food), service levels, and overall satisfaction.
- Provides accurate, complete, and effective turnover to Event Management.
- Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards.
- Conducts site inspections, as required.
- Monitors same day selling procedures to maximize room revenue and control hotel occupancy.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
- Participates in and practices daily service basics of the brand
- Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.
- Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
- Performs other duties, as assigned, to meet business needs.

**Building Successful Relationships**
- Develops relationship with existing and new customers to enable future bookings through sales calls, entertainment, FAM trips, trade shows, etc.
- Develops relationships within the community to strengthen and expand customer base for sales opportunities.
- Partners with Event Management and/or Operations in providing a customer experience that exceeds the customer’s expectations.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and verifying their satisfaction before and during their program/event.
- Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.
- Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during