Dispatcher

**Who are we?**

Armtec Inc., the leading manufacturer of water management and drainage solutions in Canada, is an integral part of the landscape that surrounds us. Our products serve as the foundation for functionality, creating pathways for people and supporting structures that enhance everyday life. As a proud member of the WGI Westman Group Inc., we are committed to fostering the growth of our employees, prioritizing customer satisfaction, and making a positive impact on the communities we serve. With a global customer base, the Westman Group of Companies operates state-of-the-art manufacturing, sales, and distribution facilities in more than 70 centers throughout North America and Europe. Join our vibrant team and be part of a company that is shaping the future of water management and making a difference in the world.

**DISPATCHER**

**Key Responsibilities**:
Reporting to the Branch Manager, the position is responsible for ensuring that all shipping requirements are coordinated and processed in a timely manner to meet customer delivery expectations and company objectives. Specifically, the Dispatcher will have the following responsibilities:

- Plan and effectively manage all activities related to the Receiving / Shipping Department.
- Maximize truck loading to optimize transportation costs.
- Develops and maintains strong business relationships with internal (Customer Service, Estimating and Production) and external (carriers, customers) customers.
- Acts as point of contact for drivers.
- Assists in the collection and classification of all fleet and carrier documents.
- Works closely with trucking companies to ensure that trailers are docked for loading; efficient trailer management enables orders to be processed and delivered on time, at the best rate and at no extra cost.
- Coordinate the handling of products released for shipment.
- Keeps abreast of transport regulations and road traffic rules.
- Receives incoming materials and documents.
- Ensures products are stored efficiently to ensure proper inventory rotation, maximize storage space and maintain an orderly yard.
- Communicates daily with customers for delivery follow-ups such as late deliveries, etc.
- Participates in the search for new carriers.
- Demonstrates positive leadership that fosters team cohesion and good working relationships.
- Acts as back-up and/or support for various positions as required.
- Demonstrates an exemplary level of safety; must at all times promote and value a productive and supportive work environment in compliance with health and safety laws and regulations and Armtec's culture of commitment and responsibility.
- Adheres to company policies and procedures.
- Performs all other related duties as requested by immediate supervisor.

**Education and experience**:

- College diploma in transportation and logistics management or any other combination of relevant training and experience
- 3 to 5 years' experience in a similar position - truck fleet management (an asset)

**Skills**:

- Very good knowledge of the territory served
- Good knowledge of transportation laws and regulations
- Strong interpersonal skills
- Customer-oriented approach and orientation
- Positive approach to changing and urgent situations; good stress management
- Creative problem-solving skills
- Organizational skills to manage multiple priorities simultaneously
- Sound judgment in decision-making
- Good communication skills to disseminate information appropriately
- Fluent in written and spoken French and English
- Proficiency in MS Office suite software and knowledge of web tools
- Knowledge of inventory management software (ERP) an asset.

**Compensation and benefits**:

- Competitive salary
- Competitive benefits: Life, dental, medical, AD&D, and more.
- Shift premium: $0.75 (evening) - $1.00 (night)
- On-site parking
- Continuous learning
- Company paid vacation
- Employee and Family Assistance Program (EFAP)
- Physical activity program
- Bursary program (Learning for life)
- Year of service recognition program
- Continuous learning and career development

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