Computer Technical Support

2 days ago

Montréal, Canada Maverin Inc. Full time

Our Government of Canada Client is seeking Computer Support Technicians to perform a variety of network problem analysis and monitoring tasks, such as:

- Monitoring network management systems.
- Responding appropriately to user requests and problems.
- Perform initial problem analysis and triage problem to other appropriate staff when appropriate.
- Maintain liaison with network users and technical staff to communicate the status of problem resolution to network users; log and track requests for assistance.
- Develop, implement, and participate in the distribution of related information to users, such as: help desk procedures, handbooks and training material.
- Participate in on-site installations of network systems for users
- Provide analysis of and technical support for IT problems of client

**Technical Environment**

The Resource will be required to provide services in the following technical environment:
**(i) **PC Software**
- Operating System: Windows10
- Microsoft Office Suite 2013
- Microsoft Office 365

**(ii) Network Services**
- Microsoft Windows 2013;
- Microsoft Exchange and Outlook;
- Microsoft Remote Access Service (RAS);
- (Domain Name Services (DNS);
- Operational Security, including Intrusion Prevention Systems, URL Filtering,
- Secure Virtual Private Network (SVPN), Public Key Infrastructure (PKI) of Government of Canada;
- Network Monitoring;
- Wireless Data Networking;
- Voice over Internet Protocol (VOIP); and,
- Facilities Fit-up to meet Government of Canada and Industry standards.

**(ii) **Web Browser**
- Microsoft Edge
- Google Chrome
- Firefox

**(iv) Corporate Applications**
- SAP
- National Research Council Forms
- National Research Council Electronic Knowledge Management Environment (EKME) including the Ministerial and Executive Correspondence Tracking System (MECTS)
- My Zone

**(v) Hardware**
- Ethernet 10/100 network interface cards;
- Internal and external modems;
- Memory modules;
- Interface boards;
- External hard disk;
- CD and DVD writers;
- SCSI controller cards;
- IDE CD ROM Interface card;
- SSD, IDE and SATA Hard drives;
- IDE Controller card;
- CPU and fans;
- Motherboards;
- Peripherals

**Required Skills & Experience**
- Maintain liaison with network users and technical staff to communicate the status of problem resolution to network users and log and track requests for assistance.
- Participate in the development and implementation of procedural manuals and documentation for help desk use. periodic user satisfaction surveys and tracking user-problem trends.
- reports based on information provided from user surveys and trends.

Enhanced Clearance (mandatory)

Language: Bilingual (French & English - Mandatory)

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Montréal, QC H4P 2R2: reliably commute or plan to relocate before starting work (required)

**Language**:

- French & English (required)

Licence/Certification:

- Government Clearance (required)

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