Bilingual Inside Sales Agent

2 weeks ago

Lachine, Canada ITR Canada Distribution Inc. Full time

**Position Summary**

**Responsibilities**
- Oversee the part sales process from start to finish
- Answer customer inquiries regarding pricing, availability, and lead time of parts and components
- Prepare and follow-up on customer quotes
- Respond to technical questions from customers regarding part breakdowns, specifications,

and functionality
- Consult parts catalogues, online schematics, and other resources to identify parts
- Educate customers on the features, benefits, and warranty terms of ITR products
- Identify opportunities to promote and provide information about the ITR brand and range of products
- Recognize opportunities to upsell and to cross-sell complimentary products
- Source parts from other ITR branches and from and external suppliers
- Instruct warehouse staff in shipping priorities and seek to actively minimize transport costs
- Foster good relations with customers and strive to uphold a positive company image during all interactions
- Maintain a high level of service to customers in both English and in French
- Obtain information from other departments regarding the logistics and delivery of goods from overseas
- Continuously expand knowledge and expertise of ground engagement tools (G.E.T), repair parts, and undercarriage components

**Minimum Qualifications (Education, Experience, Skills)**
- Fluently bilingual in French and English
- Strong verbal and written communication in both languages
- High school diploma or higher (an asset)
- Solid interpersonal skills
- Self-motivated with strong organizational abilities
- High proficiency using MS office, Outlook primarily
- Account management, mechanical knowledge and/or industry experience are an asset.

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$62,000.00 per year

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Tuition reimbursement

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Lachine, QC H8T 1B3: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

Licence/Certification:

- Driving Licence (required)

Shift availability:

- Day Shift (required)

Work Location: In person

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