Operation Manager

**Company Description**:

- We are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world._
**Job Description** Overall operational efficiency**
- Understand and communicate workplace health, safety and environment objectives set out by SGS.
- Ensure systems, processes and behaviours are in place to achieve expected OSH performance levels.
- Understand and communicate operational performance objectives and ensure they are well understood.
- Ensure Marine personnel monitor and maintain established standard methods (API, ASTM, ISO...).
- Ensure Marine personnel monitor and maintain the SGS quality system.
- Provide support to the marine inspectors for performance issues and assist in the development of efficient corrective actions.
- Ensure training provided is consistent with SGS and clients’ best practices including document review and employee participation in the qualification process.
- Ensure exceptional performances are recognized and participate in employee recognition events when possible.

**Leadership Recognition**
- Provide technical and interpersonal advice to all Marine personnel.
- Conduct annual performance reviews of Marine personnel.

**Business Issues**
- Participate in the management and resolution of claims for damages to minimize impacts.
- Identify high risk activities or situations to avoid where SGS may have to take on some responsibility (injury, contamination, reputation).
- Develop winning solutions that maximize the value of services rendered to clients while contributing to SGS’ success.
- Recognize and act appropriately with regards to situations that take into account the protection of the short-term financial impact compared to the long term negative positioning the Company could have with a client.
- Minimize operational costs while ensuring the quality of services rendered expected by clients.

**Client Relations***
- Know the key clients and the different hierarchy levels of the organization.
- Communicate with client contacts to assess their levels of satisfaction.

**New Business Development**
- Participate in the development of new business opportunities with existing clients’ management teams.
- Know and promote other SGS services to existing clients.
- Provide support to business development efforts with new clients in the following ways:

- Identify potential clients through industry contacts.
- Participate in sales calls and preparatory meetings.
- Conduct a visit of a potential client’s facility and participate in the scoping of projects and project proposals.

**Qualifications**
- Education: Bachelor’s degree
- Experience: Over 7 years in Oil & Gas or related product line

**Specific technical skills**:

- Ability to motivate management teams to meet specific goals.
- Ability to coordinate several activities at once.
- Ability to establish and implement pragmatic action plans from current strategies.
- Must be able to read, understand and follow work instructions in a safe, accurate and timely manner.
- Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional environment.
- Demonstrates excellent verbal and written communication skills including grammar and composition.
- Ability to work well with others & independently.
- Proven time management skills and a strong attention to detail.
- Works well under pressure.
- Ability to coordinate and motivate teams working towards a common goal.
- Ability to act quickly and decisively, in addition to making difficult decisions.
- Takes ownership of objectives and holds himself/herself accountable for his/her actions and others accountable for their actions.
- Demands and shares success.
- Extended hours may be required from time to time.
- Travel to other SGS locations may be required from time to time.
- Ensures full compliance with the company’s Health & Safety, Code of Integrity, and Professional Conduct policies.

**Additional Information** Salary: $90,000 - $110,000**

**Full Benefit Package with RSP Plan