Operations Manager

**About the Opportunity**

We’re looking for a hands-on Operations Manager who thrives in fast-paced environments and can hit the ground running. This includes developing business strategies, managing day-to-day operational activities and procedures, and maintaining internal productivity. The role covers a broad range of responsibilities and requires in-depth knowledge of company processes and technical understanding across business lines.

If you have experience in _property management, building services, strata management, janitorial, hotel operations, or related industries_, this is your chance to make an immediate impact. We’re seeking someone with a stable work history and proven leadership skills — if you’re ready to lead from the front and grow with us, we’d love to hear from you.

**What You’ll Do**

**Strategic Operations Leadership**
- Provide senior-level leadership and operational oversight across a diverse portfolio of sites and services.
- Act as the operational lead in the absence of executive leadership, ensuring continuity in service and decision-making.
- Cascade strategic direction, policy, and operational guidance to Supervisors, Area Managers, and frontline teams to ensure consistent execution across all sites.
- Partner closely with Account Managers to align operational delivery with client expectations, contractual obligations, and service agreements.
- Serve as the primary liaison between operations, sales, and other business functions to ensure seamless collaboration and service consistency.

**Service Quality, Customer Relationships & Continuous Improvement**
- Lead efforts to uphold and exceed service standards through inspections, staff engagement, and operational reviews.
- Build and maintain professional, trust-based relationships with clients, attending strata or client meetings as needed.
- Champion continuous improvement by identifying inefficiencies, recommending solutions, and implementing new processes or systems.
- Monitor employee performance and customer feedback to proactively address issues and ensure high satisfaction levels across all accounts.

**Budget, Resource Management & Fiscal Responsibility**
- Oversee and manage operational budgets, including payroll, inventory, and resource deployment, ensuring adherence to financial targets.
- Work with senior leadership to plan and forecast operational costs, identify savings opportunities, and eliminate inefficiencies.
- Monitor financial performance of each site to ensure services are delivered within budget while maintaining quality and compliance.
- Participating in quoting processes, providing operational insight and ensuring services are scoped accurately and delivered profitably.

**Team Leadership, Development & Accountability**
- Lead and support a team of Area Managers, Supervisors, and frontline staff with clear expectations, coaching, and regular feedback.
- Assist in hiring, training, and onboarding to build a strong, capable team that can respond to operational needs across all service lines.
- Drive team alignment through regular communication, mentorship, and reinforcement of company values, service expectations, and safety protocols.
- Support succession planning and professional development to ensure the strength and scalability of the operations team.

**Compliance, Safety & Reporting**
- Ensure operational compliance with all health, safety, and regulatory standards, lead incident investigations and corrective actions.
- Maintain strong documentation of incidents, service issues, processes, and operational procedures to ensure clarity and accountability.
- Regularly generate and analyze reports on KPIs, operational performance, staff productivity, and service levels for executive leadership.
- Oversee maintenance and inventory management to ensure availability and readiness of equipment and supplies.

EDUCATION AND EXPERIENCE
- Minimum 5 years of experience in operations management.
- Demonstrated success leading teams, managing performance, and maintaining operational consistency across locations.
- Solid experience managing budgets, controlling costs, and optimizing resource use.
- Proven ability to collaborate with Account Managers or client-facing teams to support long-term account relationships and service delivery.
- Experience in regulated or client-sensitive environments such as strata, property, or facilities management is essential.
- Demonstrated experience with inventory management systems, supplier negotiations, quoting, or concierge services is advantageous and can enhance suitability for the position.
- Tech-savvy and comfortable using systems based operational platforms (e.g., CRMs, time-tracking and reporting tools); familiarity with Deputy or iAuditor is an asset.
- Must be comfortable working in a fast-paced environment with changing priorities.

KNOWLEDGE, SKILLS, AND ABILITIES
- Strong leadership skills with the ability to motivate, influence, and align diverse teams.
- Excellent