Operations Manager

2 days ago

Burnaby, Canada Rentokil Initial Full time

Rentokil-Terminix Canada is one of the largest pest control providers to the property management sector. Since its founding, it has been an industry leader in pest control. Our certified specialists use innovative technologies to protect millions of homes and businesses throughout Canada.
Rentokil-Terminix is currently seeking an experienced Operations Manager in Burnaby, BC. Operations Manager will be responsible for training, leading and developing a team of service technicians. They will help achieve sales and revenue goals, client loyalty and retention, as well as ensure the team is providing exceptional service to our clients. Additional management duties include:

- Manage daily operations of pest control technicians with the goal of providing superior customer service to our clients
- Offer direction to staff in all aspects of operations, service and client care
- Responsible for managing basic financial performance of the operations, including revenue growth and expense control
- Daily travel throughout territory visiting with clients, assisting pest technicians, and partnering closely with the sales team on business development
- Able to work a flexible schedule, including early mornings and weekend work when needed
- Submit weekly, monthly and yearly reports, as required
- Monitoring and adjusting scheduled appointments for efficiencies, field routing, client Quality Control audits, and account management

**Requirements**:

- Bachelor’s degree (preferred but not required)
- 3-5 years in a management role with emphasis in customer service
- Pest control management experience required
- Success in training, mentoring and coaching service professionals
- Must have excellent verbal and written communication skills
- Previous experience in a route-oriented, service environment a plus
- Ability to obtain and maintain licenses/certificates as required by federal, provincial and local regulations
- Must pass pre-employment background screen
- Must possess a valid driver’s license and pass motor vehicle record search

**Benefits**:

- Company car
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match upto 3.5%
- Vision care

Rentokil-Terminix is an equal opportunity employer. If you require any accommodations at any point during the interview process, please get in touch with our HR Department.

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