Service Coordinator
2 weeks ago
**Role**:We have an immediate opening for a **Service Coordinator**in our **Calgary Branch**. Reporting to the Field Operations Manager, the Service Coordinator is vital to our everyday operations, and they take full ownership for the service cycle. This role is a permanent, full-time position
**Responsibilities**:
- Answers incoming service calls
- Schedule service and warranty calls with the customer
- Opens and completes work orders including material and equipment sourcing
- Receives PO or Credit Card information from the customer prior to dispatching employees
- Distributes required paperwork to our technicians, parts department and warehouse personnel
- Dispatches and communicates with our technicians for the required information relevant to the job prior to or during the service call cycle
- Other duties, as assigned
**Skills**:
- Customer service savvy and above average communication proficiency
- Ability to prioritize tasks, manage stress and diffuse difficult situations
- Well organized with great attention to detail
- Superior resourcefulness, integrity, and solid work ethic
- Ability to work in a team environment
- Knowledge in shipping, logistics, construction, and overhead doors is an asset
**Qualifications**:
- 3-5 years of experience scheduling and dispatching field service
- Working knowledge of MS Outlook (including calendar) and Excel
- Minimum completed education - high school
- Possess a valid Driver's License and vehicle
**We offer**:
- A positive work environment with competitive pay and an excellent benefit plan
- Comprehensive technical, safety and product training provided
- Opportunity to build a long-term career with upward mobility
- Excellent Health and Dental benefits offered for full time employees
- COR Certified workplace
- Equal opportunity employer
**To Apply**:
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