Bilingual Client Service Specialist

1 week ago

North York, Canada Scotiabank Full time

**Requisition ID**: 156981

Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.

**About the role**

Being a brand ambassador within our contact centre means you will be part of a team that provides award-winning service and delivers best in class banking solutions to Canadians. As a Client Service Specialist, you will engage with clients by providing exceptional support on their daily banking needs, educate them on self-service channels and proactively recommend products that meet their financial needs.

**Is this role right for you? In this role you will**:

- Deliver friendly and professional service to clients through inbound, outbound and eService channels in a fast-paced environment
- Engage with clients by providing best-in-class support on their daily banking needs, and proactively recommend products that meet their financial needs.
- Educate clients on a wide range of financial products (e.g. Chequing/Savings accounts etc.) and on self-service channels to enable Clients to serve themselves online.
- Drive first contact resolution while identifying barriers to excellent service and work towards eliminating them.

**Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have**:

- Bilingualism in French and English
- Strong oral and written communication skills, including active listening and relationship building
- High curiosity to help meet clients’ needs and build solutions
- Passion for providing an exceptional client experience
- Strong problem solving and conflict resolution capabilities
- Ability to learn and adapt quickly to contact centre technology
- Strong time management and organizational skills
- Experience in retail, sales or other customer service environment is an asset

**Some more information you might want to know**:

- Flexibility in working morning, afternoon and evening shifts including weekends and statutory holidays between the hours of 7 am to 12 am (midnight).

**What's in it for you?**
- In-depth training to prepare you for the role, as well as ongoing coaching and feedback to help you succeed
- Competitive base pay, Performance bonus, Employee Share Ownership Program, and Pension Plan Matching
- Health and Dental Benefits from DAY ONE
- Your career matters You will have access to career development and progression opportunities.
- Collaboration with peers across the organization, team events, and opportunities to participate in the community to give back.
- Eligibility to work from home after training
- You’ll be part of a diverse, collaborative, innovative, and high-performing team

Location(s): Canada : Ontario : North York || Canada : Ontario : Toronto

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

  • Bilingual Collections Specialist

    2 weeks ago

    North York, Canada isgSearch Internal Full time

    Accounting/Auditing North York, ON Permanent Jul 31, 2025 **Bilingual Credit & Collections Specialist** **Location**: North York (near Hwy 400, transit accessible) **Salary**: $60K-$70K base **Work Model**: In-office, Monday to Friday, 8:30-5 We’re hiring on behalf of our client for a full-time, permanent **Bilingual (French/English) Credit & Collections...

  • Client Success Specialist

    13 hours ago

    North York, Canada RPS Real Property Solutions Inc. Full time

    **Work Status**: Full time - Hybrid or Remote **Reporting To**: Team Lead - Client Success Team **Department**: Success Team **Location**: 39 Wynford Drive, North York Toronto **Hours Worked**: 35 hours per week, Flexibility schedule from 8am-8pm (EST) as shifts during the evening, weekend or public holidays may be required **Career Stream &...

  • Bilingual Talent Acquisition Specialist

    3 days ago

    North York, Canada Nestle Operational Services Worldwide SA Full time

    **Position Snapshot** Business areas: Nestlé Canada Job title: Bilingual Talent Acquisition Specialist Location: North York, ON - Hybrid Role **Position Summary** **A day in the life of a Bilingual Talent Acquisition Specialist** As a Bilingual Talent Acquisition Specialist, you will be responsible for executing and managing the end-to-end talent...

  • Bilingual Customer Service Expert

    3 days ago

    North York, Canada Wazo Furniture Full time

    **ARE YOU LOOKING FOR AN AMAZING CAREER OPPORTUNITY?** Wazo Furniture is a fast-growing Canadian home furnishing start up, specializing in vintage recreations of high-end mid-century style furniture solutions. At Wazo, we offer live edge and straight cut wooden tables made out of Suar, Rosewood and Acacia wood. The experience of choosing your life long...

  • Bilingual Technical Support Specialist

    6 days ago

    North York, Canada INNOVA Medical Ophthalmics Inc Full time

    **Join an Industry Leader! INNOVA Medical Ophthalmics** is Canada’s largest distributor of eye care instrumentation and associated products. We’ve been supplying the Canadian ophthalmic community for more than 30 years with the most comprehensive line of diagnostic instruments, supplies, and support delivered by an exceptional team. **Are you passionate...

  • Bilingual Technical Support Specialist

    13 hours ago

    North York, Canada INNOVA Medical Ophthalmics Inc Full time

    **Join an Industry Leader! INNOVA Medical Ophthalmics** is Canada’s largest distributor of eye care instrumentation and associated products. We’ve been supplying the Canadian ophthalmic community for more than 30 years with the most comprehensive line of diagnostic instruments, supplies, and support delivered by an exceptional team. **Are you passionate...

  • Bilingual Business Information Specialist

    2 weeks ago

    North York, Canada CCR Business Information Limited Full time

    **French/English Bilingual Business Information Specialist** Excellent entry level opportunity for a bright, energetic individual with a superior telephone manner and strong written English skills. We are a well-established business information services firm, providing consumer and commercial credit reports and employment screening reports. The position...

  • Client Specialist

    5 days ago

    North York, Canada Phoenix Marketing Alliance Full time

    At **Phoenix**, we believe that successful marketing campaigns drive results and provide delightful experiences. We measure our success by our clients' satisfaction and are committed to building lasting partnerships based on trust, open communication, and excellence. Our direct approach is centered on understanding our clients' unique needs, which allows us...

  • Client Service Specialist

    12 hours ago

    North York, Canada Scotiabank Full time

    **Requisition ID**: 161102 Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own...

  • Personal Support Worker

    2 weeks ago

    North York, Canada Elite Specialist Group Full time

    Elite Specialist Group is a dynamic organization that deals with Accident Benefit claim assessments, medical devices, in-home care, treatment and therapy for patients who have been in motor vehicle accidents. We are looking for highly motivated and passionate Personal Support Workers for our clients in Brampton. You will be required to assist with daily...