Client Success Specialist

6 days ago

North York, Canada RPS Real Property Solutions Inc. Full time

**Work Status**: Full time - Hybrid or Remote

**Reporting To**: Team Lead - Client Success Team

**Department**: Success Team

**Location**: 39 Wynford Drive, North York Toronto

**Hours Worked**: 35 hours per week, Flexibility schedule from 8am-8pm (EST) as shifts during the evening, weekend or public holidays may be required

**Career Stream & Level**:Level 1

**Salary Band Grade**: $36,000, $45,000, $54,000

**About RPS Real Property Solutions**

We are committed to building on our history of operational expertise, developing long-lasting relationships with our clients and partners as well as delivering the best and most innovative residential real estate solutions in the marketplace. We are a team who share the values of In It Together; Thinking Differently; Caring Wholeheartedly; and Moving Forward.

**Value & Overview of the Role**

**Accountabilities**
- Going above and beyond for our clients by adopting the 1 Touch Only Touch approach in the quest to solve their challenges and make them feel valued
- Managing all client verbal and written communication throughout the lifecycle of the appraisal order including follow-ups, value appeals and escalations
- Sharing relevant client feedback to help us continuously improve our services and identify noteworthy trends
- Proactively managing the lifecycle of an order by ensuring that all orders have the supporting documentation and information required
- Utilizing all available tools to do the work
- Participating in special projects as required

**Work Experience / Skills & Knowledge**
- Minimum of 1 - 3 years customer service experience in a similar environment
- Bilingual (written and verbal) in French and English
- Customer Obsessed - You understand our client and appraisers, anticipate their needs and always strive to exceed the customers’ expectations
- Interpersonal Skills - You can develop and maintain positive relationships and facilitate constructive interactions
- Active listening skills - You listen to the underlying message(s) and are open to feedback
- Critical thinker - You determine client needs and the best course of action and think differently to creatively resolve challenges
- Team Player - comfortable collaborating across departments and teams
- Problem solver - ability to troubleshoot and creatively resolve challenges
- Technology - knowledge of Microsoft Office suite (primarily Word, Outlook, and Excel) and in
- house custom software

**Education**
- High School or College or University

Pay: $36,000.00-$54,000.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Life insurance
- RRSP match
- Vision care
- Wellness program
- Work from home

Schedule:

- Monday to Friday

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer Service: 2 years (required)

**Language**:

- French (required)

Work Location: Hybrid remote in North York, ON

Expected start date: 2025-02-17

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