Coordinator Global Training

**Position: Coordinator, Global Training**

**Reports to**:Manager, Training Operations

**Position Type**: Permanent

**I**. Description**:
Responsible for the administration and coordination of operational activities pertaining to provision and delivery of the products and services of the Global Training Department.

Work under the supervision of the Manager, Training Operations to coordinate and administrate training courses including and schedule program resources (internal and external) to tight timelines and budgets.

**I**I**. Primary Responsibilities**:

- **Client relations**:Interface with training clients and support training centers, faculty instructors, and registered participants around the globe.
- **Scheduling updates**: Oversee the maintenance of the logistics related to international instructor-led training and maintain the accuracy of the training calendar.
- **Budget and Invoice administration**: Update budgets for each program activity and track expenditures and transactions for the related products and services. Issue and administer invoices and instructor task orders as required.
- **Documentation and database administration**: Ensure that external and internal documents for the department and clients are up to date and kept in the department database in the Learning Hub used for all Global Training products and services.
- **Quality Assurance**: Monitor all course evaluations, review and update quality management processes and procedures with a goal of continuous improvement.
- **Other duties as assigned**

**I**I**I**. Supervisory Responsibilities**:No

**I**V**. Working Relationships**:
**Internal**: Reports to Manager, Training Operations and works with other Global Training staff, ACI Regional and World staff as required.

**External**: Liaise with staff from external local and international organizations, clients and regional offices as required. Respond to queries and draft information to ACI members on department related matters

**V**. Qualifications**:
**E**d**u**cation and Experience**
- At least three years’ demonstrated experience as project coordinator, operations coordinator, or similar position
- Proven customer service experience in a fast-paced environment (aviation or hospitality industry an asset)
- Post-secondary education or higher
- Proven experience with communications at various levels within an organization

**Skills**
- Self-starter with strong project management and problem-solving skills
- Highly detail-oriented and proactive
- Ability to work efficiently with mínimal supervision
- Ability to work in a global service-oriented culture and deliver excellent customer service (verbal and written communication skills are a must)
- Ability to demonstrate a high degree of maturity and integrity to meet tight deadlines
- Demonstrate flexibility and adaptability to embrace customer needs.
- Tech-savvy, proficiency in MS Office and suite software (MS Excel, MS Word, MS PowerPoint) is essential. (Learning Management System knowledge an asset)
- Excellent written (document-writing, proofreading) and spoken English skills are required.
- Working knowledge of other languages is an asset - French, Spanish

**V**I**. ACI Values**
- Collaboration
- Innovation
- Accountability
- Integrity
- Sustainability

**What we offer**
- Hybrid work
- Full benefits (health, vison and dental), including telemedicine
- RRSP company matching contributions
- 4 weeks of vacation per year
- Paid personal/sick days and mental health days (10- days every year)
- Cell phone paid
- Social events and recognition programs
- Opus card discount
- Casual dress
- Training
- Employee rewards and recognition program
- Tedy Wellness Spending Account