Global Training Officer

Company Description

We are SGS - the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 97,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.

**Job Description**:
Training and Support
- Plans, designs, and implements LIMS* global training package and delivers the training program based on organizational needs
- Supports the global rollout of LIMS through appropriate training and training materials
- Training documentations
- Creates, updates, and maintains training-related documentations
- Reviews training-related documentations
- Training team
- Assists the LIMS training manager in upskilling the training team

**SPECIFIC RESPONSIBILITIES**
- Plans, designs, and implements LIMS global training package and delivers the training program based on organizational needs in a standard or customized format covering but not limited to the following:

- User-friendly navigation through LIMS menus
- Detailed explanation and demonstration of functions and laboratory process and principles behind such functions
- Produce clear training materials based on user type (end users, superusers, laboratory managers, business managers, IT support, support teams, deployment teams and global LIMS teams)
- Spearheads training needs analysis and communicates training needs to stakeholders
- Ensures that users of any level are continuously upskilled in using LIMS by means of classroom or web-based trainings
- Supports the global rollout of LIMS through training (instructor-led training delivered virtually or on site) and training materials designed according to the specific needs of the trainees (customized according to the roles, business process, laboratory workflow process, types of samples, tests, best practice, and global standards)
- Provides technical expertise to project stakeholders to ensure successful deployment of LIMS projects
- Coordinates training events and creates necessary documentation thereof (e.g., training plans, data sheets, evaluation reports)
- Reviews training plans proposed by the Head of Training Management and provide feedback based on experience
- Collaborates with the business and LIMS teams to ensure that new LIMS functionalities, updates/enhancement, and fixes are incorporated into the appropriate training, training materials and training documentations
- Ensures that the LIMS community is updated with new functionality, enhancements and fixes through forum, additional training, new feature training and announcements

**Qualifications**:
Education: A post-secondary education (degree and/or diploma) in a Science related program (Chemistry, Analytical Chemistry, etc.) is required.

**Experience**:

- Minimum 5yrs laboratory experience
- Good understanding of laboratory practices and techniques (i.e., Good Laboratory Practice) and laboratory accreditation requirements (ISO 17025).
- Laboratory Chemist, Software Engineer or Laboratory experience required.
- Desirable adult training qualifications.
- Fluent in English and French (Written & Spoken).
- Microsoft Office (Word, excel Power Point).
- Video editor software (Camtasia or similar).

**REQUIRED SKILLS**
With training experience
- Bilingual (English/French) mandatory
- Excellent communication and interpersonal skills, at all levels
- Acts quickly and decisively and works well under pressure
- International exposure and flexibility
- Able to adjust schedule to accommodate different time zones
- Applies judgment and acts according to the SGS standards of ethics and integrity
- Good understanding of laboratory practices and techniques (i.e., Good Laboratory Practice) and laboratory accreditation requirements (ISO 17025)
- Previous experience in using a LIMS system would be an advantage
- Business sector experience would be an advantage but not required

Additional Information