Service Coordinator

16 hours ago


Chilliwack, Canada Atmosphere Interiors Full time

Atmosphere Floors is a local, family-owned, and operated business, specializing in flooring and tile design and expert installation. The Atmosphere team has served the Fraser Valley and Greater Vancouver Area since 2003 and we are known for our sales and installation expertise, outstanding customer focus and lifetime residential installation warranty. As a member of the Atmosphere team, you will be part of a family of dedicated people who are leaders in all aspects of the flooring and tile industry.

**Qualifications**:

- High School diploma or equivalent. Related Post-secondary degree or designation preferred.
- 5+ years’ experience managing and organizing people and resources
- Previous customer service experience
- Driver’s License (Class 5)

**Service Coordinator Requirements**:

- Positive and professional demeanor, level-headed
- Problem solver and goal-oriented
- Customer-oriented and a desire to assist others positively
- Ability to work within a team in support of all departments and co-workers
- Superior organization skills
- Excellent written and verbal communications skills
- Good working knowledge of basic math
- Basic computer skills including Word, Excel, Outlook, and RFMS
- Strong time management skills and ability to multi-task
- Work effectively both under the direction of superior or as independent
- Positive attitude and ability to work for others
- Ability to lead by example

**Responsibilities would entail but are not limited to**:

- Responsible for the Atmosphere installation operations ensuring it is operating optimally
- Liaison and support between sales and installation
- Constant communication with subcontractors to determine upcoming availability
- Review new installation files for completeness and accuracy
- Review work orders for completeness and accuracy; reprint as necessary
- Schedule installations in SchedulePro according to customer needs and availability of resources
- Create residential pickup list for upcoming installations; submit to Purchaser at noon on the day prior to pick up
- Review purchaser’s final pick up list prior to end of day
- Provide work orders and keep installers informed about upcoming jobs
- Print pick tickets requiring warehouse delivery with sufficient time for product to acclimatize
- Call customers & confirm installation and site readiness 2 days prior to installation.
- Print pick tickets 48 hours prior to install for product that will be picked up by installer
- Meet & dispatch installers and confirm previous days work complete as per work order; deliver service lines in RFMS.
- Handle installation related technical questions and / or difficulties that arise during installation.
- Confirm installation complete with customer.
- Report product related claims to Store Manager; when a claim file is received, handle through the regular order process
- Review installer invoices to match work orders; balance provider records
- Fill in for Warehouse Coordinator when not available


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