Service Coordinator
6 days ago
**Stop the Commute. Level Up Your Career.** Are you an experienced Service Writer or Dispatcher tired of the "paperwork nightmare" and the Highway 1 crawl? **Zuma Lift Service** is a 20-year-old Fraser Valley company and one of the largest aerial lift shops in BC. We don’t just "fix machines" we run a high-tech, digital-first operation. We are looking for a **Service Coordinator** to be our **"Control Tower."** If you are a master of organization who thrives in a paperless, fast-paced environment and wants to be paid well for your expertise, this is your next move. Why Pro Service Writers Choose Zuma: - **Industry-Leading Pay**: $32-$36/hr (We value experience and we pay for it). - **Tech-Forward Shop**: We use an ERP and digital workflows. If you hate messy clipboards and lost files, you’ll love it here. - **Work/Life Balance**: Skip the commute to Surrey or Langley. Work where you live in the Valley. - **The "Zuma" Culture**: A down-to-earth team, regular staff lunches, company events, and a supportive atmosphere where your voice is heard. - **Full Benefits**: Extended health, dental, vision, and wellness programs. **The Role**:You Are the Hub As our Service Coordinator, you aren’t just answering phones. You are the strategist who keeps our field and shop teams moving. - **The Dispatcher**: Own the field tech schedule. You’ll group jobs logically to maximize efficiency and keep customers in the loop. - **The Digital Architect**: Use our ERP to create clean, detailed tickets and manage work orders. - **The Customer Advocate**: You are the calm, professional voice that turns a stressed customer into a loyal fan by providing clear updates and accurate quotes. - **The Shop Partner**: Support the Service Manager by ensuring tech notes are turned into professional estimates and parts are tracked. **Who You Are**: - **Experienced**: You have **3+ years** in service coordination, dispatch, or service writing (Heavy equipment, Trucking, Auto, or HVAC preferred). - **Tech-Savy**: You’re a "power user" of Gmail, Chrome, and online calendars. If you have experience with an ERP (Odoo, SAP, etc.), you're at the front of the line. - **Detail-Obsessed**: You like checklists, clean data, and knowing exactly where every job stands. - **Unflappable**: You can handle high-volume days with a calm, clear communication style. **How to Join the Team**: If you’re ready to trade the chaos for a structured, great paying role in a modern shop, we want to meet you. **To Apply**: Please submit your resume along with a brief note explaining why your "Control Tower" mindset makes you a great fit for Zuma. **Job Types**: Full-time, Permanent Pay: $32.00-$36.00 per hour **Benefits**: - Casual dress - Company events - Dental care - Extended health care - On-site parking - Paid time off - Vision care - Wellness program Application question(s): - What is your relevant experience to this role? (Briefly Explain) **Experience**: - Service Writer: 3 years (preferred) - Service Advisor: 3 years (preferred) **Language**: - Fluent Engish (required) Work Location: In person
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