Customer Support Specialist

**About SharpLight Technologies**

Over 21 years ago, **SharpLight Technologies** was founded with a bold vision — to pioneer proprietary medical-aesthetic technologies that would change people’s lives.

Today, that vision continues to shine across the globe. We design, manufacture, and deliver cutting-edge, energy-based medical aesthetic systems built on quality, performance, and safety — but what truly sets us apart is our partnership philosophy.

Our slogan, _“Your Success is Our Business,”_ reflects our commitment to providing every partner with ongoing marketing, education, and service support. We don’t just sell technology — we build relationships that empower our partners to grow, glow, and succeed.

**Why Join SharpLight**

At SharpLight, we believe we’re only as good as our people. Our servant leadership culture promotes growth, collaboration, and continuous learning. Here, your voice matters, your work has impact, and your growth is part of our journey.

Join a company where innovation meets integrity — and where every member contributes to a mission that transforms confidence and careers.

**About the Role**

You’ll be the bridge between clients and internal departments — ensuring smooth communication, quick resolutions, and memorable customer experiences.

**Key Responsibilities**
- Coordinate communication between clients, technical, clinical, and marketing teams.
- Troubleshoot customer issues, escalating to the Technical Director when necessary.
- Deliver superior client service — handling inquiries, resolving complaints, and ensuring partner satisfaction.
- Schedule client training sessions and service calls, and liaise with technicians across regions.
- Support logistics and inventory tracking for service operations.
- Build strong relationships with suppliers, vendors, and partners.
- Identify sales opportunities by offering additional devices, upgrades, or equipment solutions.
- Measure and improve customer satisfaction through surveys and follow-up calls.
- Participate in team brainstorming sessions to elevate the customer experience (e.g., automation, live chat, newsletters, service budgeting).
- Maintain accurate records and reports within CRM and internal tools.
- Follow quality control procedures and ensure consistent technical/clinical troubleshooting standards.
- Perform administrative and office-related support tasks as required.

**What Makes You a SharpLight Superstar**

You’re **tech-savvy, adaptable, detail-oriented**, and have a natural gift for relationship-building.
You take ownership, solve problems with empathy, and treat every customer interaction as an opportunity to make someone’s day brighter.

**Education, Skills & Experience**
- Bachelor’s degree or equivalent college diploma
- 2-3 years of Customer Service or Technical Support experience (medical aesthetics or healthcare field preferred)
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Strong organizational and multitasking skills
- Excellent communication and interpersonal abilities
- Fluent in English (French an asset)
- Experience working cross-functionally in fast-paced environments

**Commitment to Diversity**

SharpLight Technologies is committed to building an inclusive workplace that celebrates diversity in all its forms. We welcome applicants from all backgrounds — including women, First Nations, Métis and Inuit persons, visible minorities, persons with disabilities, and those of any sexual orientation, gender identity, or expression.

**Join the Era of Illumination**

Be part of a company where passion meets purpose — where **your dedication lights the path** to partner success.

**Job Types**: Full-time, Permanent

Pay: $50,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 2 years (preferred)
- Customer service: 2 years (required)

Work Location: In person