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Customer Service Representative

2 weeks ago

Belleville, Canada Vision Transportation Full time

**Company Description**
At Vision Transportation, we are committed to providing you with top quality transportation services with a personal touch. Our clients’ shipments from bus parts to food product are delivered safely, securely and on time throughout our service area. Plus, we offer cost-effective solutions that work within your time frames and your budget.

We currently have an opening for a **CUSTOMER SERVICE REPRESENTATIVE**, at our Belleville location.

This is a permanent, full-time position, Monday to Friday, onsite at our office located at 659 College St. East.

The purpose of this position is to trace all shipments, manage/update carrier authorities, handle all carrier communications and performance.

**TRACE ORDERS**:

- Keep all applicable internal and external parties informed on status of delivery.
- Monitor all shipments to be picked up by outside carriers, update system with details, update carrier notes, advise Customer Service team of any delays.
- Monitor all orders in transit, update system with in-transit data collected from carrier’s websites, update carrier notes, advise Service team of any delays.
- Advise management of any internal service failure(s) and/or customer complaint and damages.
- Set up dispatch orders and coordinate up pick up/ delivery appointments.
- Provide delivery appointments for interliners at certain delivery locations.
- May be required to follow up on deliveries after hours per business needs.
- Build trips by placing orders in load sheets.
- Obtaining PAPS clearance from brokers.

**ADMINISTRATION**:

- Ensure records and systems are updated, as related to area of responsibility to ensure all business intelligence remains accurate and current.

**Qualifications**
To be successful in this position, Employees are expected to demonstrate competency in all responsibilities listed above, in addition, to the following:
**EDUCATION**

Required: High School Diploma or Equivalent

Preferred: Post-Secondary training in logistics, preferably in the transportation industry.

**EXPERIENCE**
- 1-2 years in an office environment
- 1-2 years experience in the transportation industry

**SYSTEMS**
- Microsoft Office Suite
- Google Suite for Business
- Virtual Dispatch
- TruckMate (TMW)

**Additional Information** What do we offer to you?**
- Competitive Wages
- Comprehensive Benefits Program
- Profit Sharing Opportunities
- Opportunities for growth and advancement

**Salary: $40,000 - $45,000**

**Hours**:Monday - Thursday, 8:30am - 5:30pm, Friday, 10:00am - 7:00pm** for the first 2 months**

**After 2 months**:Monday - Thursday, 9:00am - 6:00pm, Friday, 10:00am - 7:00pm