Customer Service Representative

**About us**

We’re EMS-Tech Inc., a highly successful and expanding engineering firm that specializes in the design and supply (OEM) of bulk material handling equipment. For over 35 years we have delivered projects great and small around the world. We are dedicated to supplying high quality large scale machines and systems and providing innovative, custom solutions.

With our headquarters in Ontario, Canada, and offices in Vancouver, the Netherlands, China, and Australia, we are constantly pushing the envelope related to self-unloading ships, stackers, stacker-reclaimers, shiploaders and conveyor systems.

**Role & Responsibilities**

Our After Sales Parts & Service team plays a critical role in maintaining customer satisfaction and ensuring the seamless operation of our clients' systems. We are looking for a dedicated Customer Service Representative to join our team and contribute to our ongoing success.

As a Customer Service Representative on the After Sales Parts & Service team, you will be responsible for managing and coordinating spare parts orders, preparing quotations, and ensuring timely delivery of parts. This role requires excellent organizational skills, attention to detail, and the ability to communicate effectively with suppliers, customers, and team members.

**Here are some of the things you’ll be working on**:

- Prepare spare parts quotations, including researching historical data or sourcing new parts.
- Prepare procurement documents such as requests for quotations, purchase orders, etc for spare parts.
- Receive, organize, and circulate supplier and fabricator drawings for approval, including preparing drawing transmittals.
- Expedite orders to ensure delivery times are met.
- Support senior staff in maintaining and organizing spare parts files and correspondence.
- Track outgoing quotes, incoming purchase orders, outgoing purchase orders, shipping dates, invoices sent, and payments received related to spare parts in spreadsheets or other internal systems.
- Prepare spare parts invoices to be sent to the customer.
- Check incoming invoices against outgoing spare parts purchase orders, ensuring accuracy and the receipt of required documentation.
- Demonstrate competence with MS Office Suite (Word, Excel, and PowerPoint) and other software as required.
- Perform any other duties assigned by the supervisor.

**Qualifications**
- Business diploma preferred, or equivalent level of combined education and on-the-job experience.
- 3-5 years of experience in a client-facing Customer Service role.
- Proficiency in MS Office Suite (Word, Excel, and PowerPoint).
- Strong organizational and communication skills.
- Ability to work independently and as part of a team.

**What We Offer**
- A collaborative, values-based team culture and stable working environment
- Extended healthcare coverage including health, vision, dental, and more
- 5% Employer Paid Pension Plan
- Paid vacation plus 5 Family Responsibility Days annually
- Health care spending account
- Employee Assistance Program
- Career development opportunities

**The Right Fit**

The best person for this role will come with a strong work ethic, and a commitment to doing things right.

You live our core values:

- **Trust** - We believe trust is the outcome of mutually respectful relationships which are mindful of each others needs.
- **Loyalty** - We honour our employees as a career building community of professionals extending this responsibility to our clients and our suppliers.
- **Integrity** - Our commitment to integrity fuels our capacity to confront any ethical challenges that emerge.
- **Tenacity** - The passion and commitment to excellence of our people is the foundation of good customer service.

**Application Process**

**Accommodations**
- EMS-Tech Inc. is an equal opportunity employer that recognizes the value of a diverse workforce, and is committed to an inclusive, barrier-free selection process. If you require accommodation during the selection process, please inform us of your requirements. Any information pertaining to accommodation needs will be treated confidentially and in compliance with the Freedom of Information and Protection of Privacy Act._

**Job Types**: Full-time, Permanent

Pay: From $55,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- On-site parking
- Paid time off
- Profit sharing
- Tuition reimbursement
- Vision care
- Wellness program

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Belleville, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Customer service: 3 years (required)

Work Location: In person

Expected start date: 2025-01-13