Customer Service Representative

**CUSTOMER SERVICE REPRESENTATIVE**

The City of Belleville, known as the ‘Friendly City’, is located at the mouth of the Moira River where it meets the picturesque Bay of Quinte. Experience world-class fishing, boating, cycling, and walking along approximately 14 kilometers of waterfront trails. Situated between Toronto and Montreal, and less than one hour from the U.S. border, the City truly is at the center of it all.

Currently, the City of Belleville has an exciting opportunity for a highly motivated, strategic, and dynamic individual to join the People and Corporate Services Department as a Customer Service Representative.

**Position Type**:Temporary Full-time (to approximately mid-April)
**Number of Positions**:One (1)
**Department**: People and Corporate Services
**File Number**:SV25-22
**Location**:City Hall - 169 Front Street, Belleville
**Hours of Work**: Monday - Friday, 8:30AM - 4:30PM
**Employee Group**: CUPE
**Salary**:Grade 4 ($28.35 - $32.58)
**Closing Date**: February 18, 2025 at 4:30 PM

**PURPOSE AND SCOPE**:
Act as the first point of contact for all callers to the City's main switchboard and provide information in response to general inquiries. Provide customer service and assist the public with complaints and queries relating to parking violations, parking permits and parking enforcement policies. Maintain the Parking Information System and related records and generate various reports associated with the processing and collection of payments for parking tickets including notices of default and other legislative procedures. Act as the alternate to the primary City Hall Receptionist.

**KEY DUTIES AND RESPONSIBILITIES**:

- Provide excellent customer service as the first point of contact for all callers and visitors to City Hall
- Operate and answer multi-line switchboard and respond to general inquiries from the public, screen and forward calls to others in the organization as appropriate.
- Interact with the public and provide information and assistance in a polite and efficient manner both in person and on the phone.
- Assist the public with concerns and queries related to parking services.
- Relay information to parking services personnel in the field
- Input parking ticket data daily.
- Reconcile parking ticket payments made on-line and by mail/drop-box.
- Process parking tickets and prepare related documents, correspondence reports, and other notices in connection with parking tickets and ensure all legislated deadlines are adhered to.
- Maintain computerized and manual lists and files of parking permit holders, issue monthly permits and prepare notices and correspondence as required.
- Provide back-up on a regular basis to the primary City Hall Receptionist including processing all incoming and outgoing mail, faxes, deliveries etc.

**_ Note_**_: Above duties are representative of a typical position and are not to be construed as all-inclusive._**

**EDUCATION/SPECIALIZED TRAINING/SKILLS**:
Minimum Qualifications:

- Minimum 2-year post-secondary education in business or office administration, or related.

Preferred Qualifications:

- Excellent interpersonal skills, ability to communicate effectively with staff and the public and express ideas clearly and effectively both verbally and in writing. Microsoft Office experience preferred.

**WORK EXPERIENCE**:
Minimum Qualifications:

- Minimum 2 years office experience with 6 - 12 months’ relevant switchboard/reception experience required.
- Experience in customer service skills with sound judgement, tact and discretion and the ability to communicate clearly with the public in person and on the phone.
- Ability to handle complaints.
- Demonstrated experience using computers and applicable software.
- Previous experience working with confidential material.
- Strong organizational skills.
- Ability to work with multiple competing demands and deadlines.

Preferred Qualifications:

- Previous Municipal Government or Court/Provincial Offences administration experience
- Working knowledge of the Provincial Offences Act
- Experience with postage/mailroom equipment
- Cash handling and reconciliation/balancing experience

**WHAT’S IN IT FOR YOU**:

- Competitive market salary
- OMERS Pension Plan (optional)
- Live, work, and play in the beautiful city of Belleville and experience all that it has to offer

**HOW TO APPLY**:
Applicants will be required to provide at their own expense a satisfactory criminal reference check dated within the past six (6) months and if deemed a requirement of the position, a driver’s abstract to the Human Resources Department on or before the date of the interview but no later than the commencement of employment if selected.
The City of Belleville is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AO