Host, Retail and Events Team Members

**Position: Host, Retail and Events Team Member - Liberty Village**
**Type**: Hourly, Part Time (10-30 hrs/wk), Seasonal May
- September
**Compensation**: $19/hour plus Tip Pool
**Perks**: Paid sick and emergency leave, Employee beer and apparel budget and discounts
**Hours of Work**: Days, evenings, weekends, holidays. Evening & weekend availability is mandatory.
**Location**: Liberty Village & External Events

Left Field Brewery is a small, community-minded business with a mission to create joy through beer. We also happen to love baseball, a theme that is interwoven through all facets of our brand. Left Field Liberty Village is a 300 seat, two storey, brewery, tap roeom, kitchen, and cold beer store. It’s a community-oriented space designed to connect over a beer and to catch the game while cheering on the home team.

**SUMMARY**
As a Host, Retail Team and Events Member of Left Field Brewery, you are the guests’ first impression of the Left Field Brewery experience, and you set the tone and expectation for their visit, leaving them with a memorable experience. You bring a high level of warmth, professionalism and inclusion to your role in order to build the trust of our guests. You provide clarity around our casual, yet attentive, brewery tap room and kitchen experience. You are responsible for introducing the guest to the Left Field Brewery seating and somewhat unconventional ordering options and our to-go beer and merchandise offerings. You will be joining an All-Star team that shares our passion for great beer and community.

Host, Retail and Events Team Members are Brand Champions who ensure that our guests enjoy their experience to the fullest. Some the service responsibilities of this role include:

- Hosting
- Retail Sales and Knowledge
- Presentation of the Retail Store
- Guest Experience Assistance
- Assisting Guests with Self Ordering Technology
- Ongoing and Proactive Guest Engagement
- Food, Beverage and Brewing Knowledge
- Food and Beverage Running
- Table Maintenance
- Ongoing Cleanliness of the Guest Environment
- External festival and event activations

Host, Retail and Events Team Members are responsible for welcoming each guest in a friendly, warm, and inviting way. They play a key role in creating the _vibe_ and providing an environment where guests can relax and have fun while trying a new beer, grabbing a tasty bite to eat, or exploring the retail offerings. We encourage all teammates to be themselves, have fun and to create memorable and lasting impressions whereby each and every guest feels recognized and can’t wait to come back for their next visit. Our team spirit and passion for the guest experience is the cornerstone of our success.

**KEY ROLES**:

- Greeting and seating guests in a friendly and welcoming manner
- Assist guests through ordering and payment processing procedures, providing the option for either casual self-service or full-service based on guest preference
- Correct use of POS and Reservation/Table Management system; adhering to all company standards and policies
- Knowledgeable about Left Field Brewery products, menus and promotions; able to assist guests through the product list and provide recommendations
- Be enthusiastic, professional, and hospitable
- Possess a sincere attitude to be of service to others with a desire to succeed
- Ensure every guest is eager to return by providing a hospitable guest experience
- Operational standards adherence
- Handling guest concerns with and without the support of the management team

**Host**:

- Provide the guest suggestions/recommendations for seating and table options based on their wants or needs
- Management of guest reservations, handles all booking confirmations, and event details
- Relaying all reservation information, including special requests, food allergies, private party details to Manager, Chef, and team members as needed

**Retail**:

- Assist customers through the purchasing and/or sampling process by asking leading questions, upselling, and processing transactions
- Daily opening and closing of the Retail store. Maintaining a well-stocked retail store with correctly faced beer and merchandise
- Fulfillment of local pickup and 3rd party delivery orders
- Responding to general brewery questions and inquiries from visitors
- Daily cleaning of the retail store and other areas, as assigned
- Achieving team sales goals, right-sizing customer needs
- Cash handling and inventory counts

**COMPETENCIES**:

- Professionally and personally aligned with the company’s core values
- Collaborative: focused on success of the team not individual
- Passion for Guest Experience: provides exemplary guest service and builds relationships with guests
- Time Management: effectively manages time to achieve tasks while prioritizing the needs of guests. Ability to prioritize in a fast-paced environment
- Organization: can effectively move between tasks and prioritizes appropriately between execution, operational tasks, and clea