Showroom Host

**JOB TITLE**:Showroom Host

**POSITION DETAILS**: Full-time

**REPORTING TO**:Boutique Manager

**POSITION LOCATION**:Yorkdale or Square One Location

**About Raffi Jewellers**:
At Raffi Jewellers, we are proud to be a trusted jeweller in Ontario, serving the GTA, Mississauga, and surrounding areas as an Authorized Retailer of Rolex, Tudor, Raffi Fine Diamond Jewellery, and Fine Accessories. Our commitment to expertise and exceptional service has built lasting relationships with our clients, and we are honoured to continue exceeding expectations for generations to come.

**Join the Raffi Jewellers Team**:
Raffi Jewellers, Ontario’s trusted name in luxury retail, is seeking a passionate Showroom Host to join our team. If you're passionate about providing top-notch service to a diverse client base, representing standards of excellence and curating luxury experiences for clients, we invite you to become part of the Raffi Jewellers tradition.

**Overview of Job**:
As a Showroom Host at Raffi Jewellers, you will be responsible to respond to a wide variety of client requests by accurately assessing client needs to achieve maximum client satisfaction. You will act as a liaison between walk in clients and Sales Associates, inviting clients into the boutique and providing detailed care to every part of their visit. A strong background in client relations and exceptional communication skills will ensure success in this role.

**As a Sales Associate at Raffi Jewellers, you will**:

- Responsible to greet and deliver a gracious welcome with each client at the door, directing and seating clients to the appropriate department.
- Responsible for providing refreshments to all clients and restocking of supplies.
- Arrange client appointments for sales and after-care service.
- Collaborate and assist co-workers when required to ensure that customer service is always maintained to the highest level.
- Foster an environment where clients are always at the forefront, ensuring customer satisfaction and retention.
- Perform general incoming communication duties, including answering telephones, scheduling appointments, and directing incoming calls to necessary departments and co-workers.
- Ensure all customer complaints are resolved immediately and to the best possible satisfaction of our customers.
- Be able to follow through on duties; develop problem solving and decision-making skills related to the front office operation.
- Operate alone and collaboratively to achieve individual and team-based objectives and performance goals.
- Working as a team member to keep the store tidy and clean by adhering to all housekeeping duties.
- Perform other duties as assigned.

**We’d love to hear from individuals who**:

- Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management is an asset.
- Have a minimum of 1 year of experience, ideally in the luxury retail, and or fine hospitality or hotel industry.
- Are responsive and can communicate effectively with a diverse client base.
- Have a desire to work collaboratively within a team and committed to treating team members with respect and empathy, contributing to a positive working environment.
- Are client-forward thinkers and dedicated to cultivating and maintaining longstanding relationships with clients.
- Are curious, adaptable and willing to learn, with a strong attention to detail and organizational skills.
- Flexible to work hours based on operational business needs including evenings, weekends and holidays.
- Bachelor’s degree is preferred.
- Proficiency in English is required. Bilingualism considered an asset.

**Why you’ll love growing your career at Raffi Jewellers**:

- Exceptional Team Environment: Join an innovative and supportive team dedicated to excellence and client satisfaction.
- Career Development: Access specialized training and development opportunities to advance your skills across different facets of the luxury retail industry.
- Exclusive Experiences: Be part of exciting VIP events and work with fine timepieces and jewellery that define craftsmanship.
- Commitment to Excellence: We value precision, integrity, and the highest standards of service in every interaction; not only for our clients, but also with every member of our team.
- Competitive Compensation: Enjoy industry-leading pay and a comprehensive benefits package.
- Work-Life Balance: Experience a workplace that supports your well-being and fosters inclusivity.

**Diversity and Inclusion**:
Raffi Jewellers is committed to fostering an inclusive and diverse workforce. We welcome applicants from all backgrounds and encourage those who may contribute to the diversification of our team to apply.

**How to Apply**:
We want to thank all applicants for their interest in Raffi Jewellers, but only those selected to proceed will be contacted.

**Experience**:

- hospitality: 2 years (required)

Work Location: In person