Service Manager
2 weeks ago
**Job Summary**
**Duties**
- Supervise daily operations of the service department, ensuring efficient workflow and quality control.
- Provide exceptional customer service by addressing client inquiries, concerns, and feedback promptly.
- Manage cash handling processes, including invoicing and payment processing.
- Collaborate with technicians to diagnose vehicle issues and recommend appropriate repairs.
- Implement upselling strategies for additional services and products to enhance customer experience.
- Maintain accurate records of service transactions, inventory, and technician performance.
- Train and mentor staff on best practices in customer interaction.
- Ensure compliance with safety regulations and dealership policies.
**Requirements**:
- Proven experience in a service management role within a dealership or repair shop setting.
- Strong mechanical knowledge of RV / Tractor / auto repair processes.
- Excellent customer service skills with the ability to build rapport with clients.
- Experience in sales and upselling techniques is preferred.
- Proficient in cash handling procedures and financial transactions.
- Ability to lead a team effectively while fostering a positive work environment.
- Strong problem-solving skills and attention to detail is a must.
Pay: $44,000.00-$52,000.00 per year
Flexible language requirement:
- French not required
Schedule:
- Day shift
- Monday to Friday
- No weekends
**Experience**:
- Management: 1 year (preferred)
- Customer service: 1 year (preferred)
**Location**:
- Moncton, NB (preferred)
Work Location: In person
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