Manager of Dealer Management Services

2 weeks ago

Moncton, Canada Lounsbury Company Limited Full time

**The Lounsbury Group**, based in Moncton, is looking for a **Dealer Management System Manager**.

**Job Summary**

**Key Responsibilities**
- Lead the planning, execution, and management of our DMS implementations and upgrades. Ensure projects are completed on time, within scope, and within budget.
- Enhance and optimize the DMS to ensure efficient and smooth operations.
- Oversee the daily operation and maintenance of the DMS, ensuring its reliability, performance, and security.
- Identify opportunities to improve business processes through the effective use of the DMS. Work with department heads to streamline operations and enhance productivity.
- Provide ongoing support and training to system users. Conduct workshops to ensure staff are proficient in using the system, and/or coordinate off-site training for staff.
- Ensure the accuracy and integrity of data within the system. Oversee data migration, integration, and reporting processes.
- Generate and analyze reports to provide insights into business performance. Support decision-making with accurate and timely data.

**Qualifications**
- Post-secondary diploma or degree in business
- Previous experience working with software; preferably an automotive dealership management system such as Reynolds & Reynolds; or other software (ex: SAP, Oracle, Microsoft Dynamics)
- Strong technical troubleshooting skills
- Strong analytical skills. Has the ability to analyze reports, identify trends, and provide actionable insights.
- Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
- Excellent verbal and written communication skills.
- Strong customer service skills, with the ability to support and train staff across various departments.
- Able to adapt to different work situations.

This position does require some travel within the province, travel within the Greater Moncton area on a weekly basis, and may require to be available nights and weekends.

**Work With Us**

**The Lounsbury Group **is committed to investing in our employees through training programs and a great work environment, plus:

- Competitive Wages
- Group Benefits Plan including health, dental, vision, life insurance, and disability that begin on your first day
- Pension Plan
- Employee discounts on cars and furniture
- Career growth and continuous development
- Respectful and cohesive working environment with strong company values

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