Coordinator Client Experience

100 King Street West Toronto Ontario,M5X 1A1

The Coordinator, Client Experience plays a pivotal role in enhancing operational efficiency, deepening client engagement, and supporting the execution of strategic initiatives across the Commercial Bank. This role supports client and employee events across regions, manages sponsorship processes, and oversees event ticketing logistics.

**Key Responsibilities**:
**Sponsorship Management**:

- Own the end-to-end sponsorship process, from intake to execution.
- Liaise with requestors to gather required information and approvals.
- Coordinate marketing materials and deliverables.
- Track sponsorship benefits and ensure fulfillment to maximize ROI and strengthen partner relationships.
- Lead and support the migration to a new sponsorship management system, including setup, training, documentation, and ongoing support.
- Maintain accurate records and reporting of sponsorship activities.

**Event Management**:

- Lead logístical coordination for client and employee events, ensuring seamless execution and alignment with brand standards.
- Assist with expanding event support to additional regions (e.g., East Coast, Quebec).

**Team & Process Support**:

- Identify opportunities for process improvement and support implementation of more efficient workflows.
- Collaborate with internal stakeholders to ensure timely and high-quality execution of initiatives.
- Support team sustainability by alleviating administrative burden and enabling focus on high-impact activities.
- Assist with the implementation of new tools and platforms, including:

- National client event calendar
- SharePoint site for client experience resources

- Provide administrative support during rollout phases, including responding to inquiries, troubleshooting, and updating documentation.

**Additional Responsibilities**:

- Support execution of strategic initiatives in collaboration with internal and external stakeholders.
- Analyze data and provide insights to inform decision-making.
- Develop tailored communications and change management plans.
- Track performance metrics and manage exception requests.
- Contribute to program design, development, and execution.
- Maintain organized documentation and reporting tools.

**Qualifications**:

- Bilingual in French and English (verbal and written).
- Post-secondary degree in a related field or equivalent combination of education and experience.
- 3-5 years of relevant experience in client experience, event coordination, or program/project support.
- Strong communication, collaboration, and problem-solving skills.
- Ability to influence and build relationships across teams.
- Experience with SharePoint, calendar management tools, and sponsorship/event platforms is an asset.
- Experience with Cvent is an asset.

You're fluent in French and English to support business operations outside the province of Quebec.

**Salary**:
$45,500.00 - $84,500.00

**Pay Type**:
Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

**About Us**

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.