Desktop Support Specialist

5 days ago

St Jacobs, Canada Home Hardware Stores Limited Full time

Home hardware has an exciting opportunity for a
**Desktop Support Specialist** to join our IT team. Reporting to the Desktop Support Manager, you will be responsible for the incident resolution, problem management configuration, and security of over 1,500 Desktop computer systems, as well as all Dealer Support Centre warehouse computing equipment.

If you are strong at providing technological solutions and provisioning of requested computer equipment, we would love to hear from you

**What You’ll Do**:

- Implement and deploy approved changes/releases to the Desktop infrastructure (i.e., hardware, software, configurations, documentation, patches, and updates).
- Contribute to the understanding of the Desktop architecture through creative and innovative analysis of observed issues and incidents.
- Responsible as a first point of contact for cybersecurity response to corporate endpoint devices.
- Provide input into training of Team Members on the efficient, secure, and effective use of the Desktop infrastructure.
- Maintain oversight and inventory of systems and component parts used in repair work.
- If required, provide general after-hour support for other technical support roles, and/or specific after-hour support for Desktop tasks that cannot be completed during regular work hours.

**What we’re looking for**:

- University or College Degree/Diploma in Computer Science, or equivalent experience.
- Ability to solve problems using standard processes.
- Capable of looking beyond obvious solutions and with different approaches to solving problems.
- Strong understanding of computer functions and possible options available needed when processing a recovery or transfer of data.
- Experience diagnosing and remediating printing issues of various complexities.
- Adaptable, with the ability to learn and share existing technologies and processes with users. Able to translate complex technical jargon into a user friendly, understandable and a non-intimidating format.
- Strong customer service abilities.
- Adept in the knowledge and procedures of incident management and the use of ticketing systems especially Compass (ServiceNow).
- Ability to focus and prioritize tasks using effective time management skills.
- Knowledge of the techniques and practices of ITIL and project change management.
- Operational knowledge of Android mobile scanning technologies, mobile printers, cameras, etc. As well as knowledge of PC and laptop hardware peripherals (monitors, docks, keyboards, etc.).

We thank all applicants for their interest, however only those applicants selected for an interview will be contacted.

HP

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