Concierge - Bilingual Advisor (French)

**THE TEAM**

The mission of the Concierge Division is to connect with and delight our clients.

**THE OPPORTUNITY**

Concierge offers you the opportunity to join our dynamic, high-performing team as we deliver Everyday Luxury to the world. So much more than a customer care centre — hence the fancy name — Aritzia Concierge plays a pivotal role in the experience of our clients, providing engaging service and exceptional selling & styling expertise every day. Your lifelong career in fashion might just start here.

We’re proud to offer industry leading wages starting at $21/hr. with unlimited growth potential at Aritzia.

You’ll receive a world-class Concierge education, including a comprehensive onboarding program designed to set you up for success.

**THE ROLE**

As a Bilingual Concierge Advisor, you will:

- Sell clothes and earn client confidence through unparalleled styling expertise
- Resolve client inquiries efficiently, ensuring the highest levels of satisfaction
- Meet and exceed established performance targets

**THE QUALIFICATIONS**

The Bilingual Concierge Advisor has:

- The ability to communicate effectively in English (written and verbal) and French (written and verbal)
- French as first language is preferred
- Certifications in French language proficiency such as DALF C1 (Advanced) or C2 (Proficient) or CEFRL C1 or C2
- The passion for providing world-class client service and building long lasting client relationships
- An aspirational sense of individual style
- The desire to thrive on a high-performance team
- The aptitude for learning and navigating diverse technology systems

Retail, contact centre, customer service or hospitality experience is considered an asset.

**THE LOGISTICS**

As a Bilingual Concierge Advisor, you have:

- The ability to start late Monday September 22nd 2025
- The ability to work 30 hours per week for mandatory training in your first two weeks
- Training is scheduled Monday to Friday from 11 AM - 5 PM EST
- The ability to work shifts within our operating hours of 9AM - 9PM EST (including evenings and weekends)
- No extended time off from November through January during our peak sales events

Actual hours scheduled each week will depend on your availability and business volumes.

**THE COMPENSATION**

The starting wage for this position is $21/hr.

Bilingual Concierge Advisors receive an additional $1 per hour premium, recognizing the value of the advanced language skillset.

Aritzia’s Everyday Luxury compensation package goes beyond base compensation with endless growth and recognition opportunities through our pay-for-performance philosophy. Along with aspirational workspaces, elevated employee perks and experiences - we provide it all.

**THE PERKS**

Some of the industry-leading benefits you will receive working at Aritzia:

- Product Discount — Maybe you’ve heard of our famous product discount? Or our exclusive private shopping events? You have now.
- Aritzia Virtual Wellness — Because your health, happiness and safety matter, we provide 24/7 resources to support you in your wellbeing goals, whether they’re physical, mental, social or financial.
- Aspirational Workplace — Our offices are specially designed to be spaces of creativity, productivity and inspiration.
- The Extras — We also offer a multitude of other perks like dry-cleaning, hotel and restaurant discounts and self-care promos.

**ARITZIA**
- Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team._