Concierge – Bilingual Advisor

OverviewHave an eye forstyle? We are hiring Bilingual (French/English) Advisors at our Concierge Centre in Toronto, ON. to start September 22nd 2025. Apply today — your lifelong career in fashion might launch here.THE TEAMThe mission of the Concierge Division is to connect with and delight our clients.THE OPPORTUNITYConcierge offers you the opportunity to join our dynamic, high-performing team as we deliver Everyday Luxury to the world. So much more than a customer care centre — hence the fancy name — Aritzia Concierge plays a pivotal role in the experience of our clients, providing engaging service and exceptional selling & styling expertise every day. Your lifelong career in fashion might just start here.We’re proud to offer industry leading wages starting at $23/hr. with unlimited growth potential at Aritzia.You’ll receive a world-class Concierge education, including a comprehensive onboarding program designed to set you up for success.THE ROLEAs a Bilingual Concierge Advisor, you will:Deliver world-class client service across all channels including Live Chat, Phone, and Email in French and EnglishSell clothes and earn client confidence through unparalleled styling expertiseResolve client inquiries efficiently, ensuring the highest levels of satisfactionMeet and exceed established performance targetsTHE QUALIFICATIONSThe Bilingual Concierge Advisor has:The ability to communicate effectively in English (written and verbal) and French (written and verbal)French as first language is preferredCertifications in French language proficiency such as DALF C1 (Advanced) or C2 (Proficient) or CEFRL C1 or C2The passion for providing world-class client service and building long lasting client relationshipsAn aspirational sense of individual styleThe desire to thrive on a high-performance teamThe commitment to learn and apply Aritzia’s values and standardsThe aptitude for learning and navigating diverse technology systemsRetail, contact centre, customer service or hospitality experience is considered an asset.THE LOGISTICSAs a Bilingual Concierge Advisor, you have:The ability to start late Monday September 22nd 2025The ability to work 30 hours per week for mandatory training in your first two weeksTraining is scheduled Monday to Friday from 11 AM – 5 PM ESTThe ability to work shifts within our operating hours of 9AM - 9PM EST (including evenings and weekends)No extended time off from November through January during our peak sales eventsActual hours scheduled each week will depend on your availability and business volumes.THE COMPENSATIONThe starting wage for this position is $23/hr.Bilingual Concierge Advisors receive an additional $1 per hour premium on the base wage of $22/hr. recognizing the value of the advanced language skillset.Aritzia’s Everyday Luxury compensation package goes beyond base compensation with endless growth and recognition opportunities through our pay-for-performance philosophy. Along with aspirational workspaces, elevated employee perks and experiences - we provide it all.THE PERKSSome of the industry-leading benefits you will receive working at Aritzia:Product Discount — Maybe you’ve heard of our famous product discount? Or our exclusive private shopping events? You have now.Aritzia Virtual Wellness — Because your health, happiness and safety matter, we provide 24/7 resources to support you in your wellbeing goals, whether they’re physical, mental, social or financial.Aspirational Workplace — Our offices are specially designed to be spaces of creativity, productivity and inspiration.The Extras — We also offer a multitude of other perks like dry-cleaning, hotel and restaurant discounts and self-care promos.ARITZIAAritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic.Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team. #J-18808-Ljbffr