Guest Services Specialist

6 days ago

Greater Toronto Area, Canada DelSuites Full time

Looking for a new challenge in the luxury hospitality industry?

**DELSUITES**, a division of TRIDEL, is the largest and most highly recognized corporate housing provider in the Greater Toronto Area. We manage extended stay furnished condominium suites as a hotel-alternative in residential buildings across the GTA. We are looking for a customer centric Hospitality professional who is passionate about delivering high level service to join our team as our newest Guest Services Specialist.

As a **Guest Services Specialist,** reporting to the Guest Services Manager, you are responsible for providing a high level of personalized service to guests through each stage of their stay. This includes tasks such as contacting guests prior to arrival to ensure the arrival process goes smoothly and to coordinate any special requirements. Welcoming guests after arrival and assisting with in-suite orientations, handling requests and inquiries, explaining the services and amenities, and providing information about the local area. The Guest Services Team work closely with the Housekeeping team to ensure the cleanliness and condition of the suites is maintained to DelSuites standards and ensuring that guests feel comfortable and satisfied throughout their stay. In addition, you will coordinate with other departments such as Housekeeping, Maintenance and Sales to ensure that guest needs are met in a timely and efficient manner.

What DelSuites offers:

- Salary - $52,000 annually
- Company performance bonus plan
- Car/gas allowance
- Dental care
- Vision care
- Extended Health Care
- On-site parking

**Salary**: $52,000.00 per year

**Benefits**:

- Company events
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
- Wellness program
- Work from home

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- On call

Supplemental pay types:

- Bonus pay

**Experience**:

- Guest services: 4 years (required)

Licence/Certification:

- Driving Licence (required)

Work Location: On the road

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