Guest Relations Specialist

**Who we are**:
We launched our business in 2015 with only 5 units simply to provide fully furnished accommodations along with the stellar customer service, four years later we have more than 100 units across GTA and Montreal. Over the years, Sarkar Suites has been a consistent recipient of the TripAdvisor Certificate of Excellence and Corporate Housing Providers Association (CHPA).

Sarkar Suites' success is because of the people and their integrity has made us one of the successful Start-Ups in Toronto. We understand to achieve excellence in the business, it not only depends on our product or service but more importantly on the individual contributions of each team member.

**Our Goal**:
We want to make an impression on our guests, to work together with them to help achieve their outcome and be part of their success. Our goal is “to provide fully furnished accommodations to our guests through our branded product and the highest level of customer service that results in trust and repeat business from our clients and a remarkable, memorable experience for guests.”

Sarkar Suites is looking for a Guest Relations Specialist who is willing to share this goal, and who are committed to building with us a valuable company and a successful team.

The Guest Relations Specialist develops a positive client experience by understanding and responding to our guests ‘ inquiries professionally and accurately. As the primary point of contact for our guests, you provide exemplary customer service and recognize opportunities to proactively position Sarkar Suites services to meet and exceed our guests ‘needs.

Guest Relations Specialists at Sarkar Suites are responsible for servicing our guests, suite owners and inside Sales Team

**Core Responsibilities**:

- Promptly respond to and follow up on guest queries and concerns
- In Suite/Building Orientations for newly arrived guests
- Suite inspections - ensure Sarkar Suites brand standards are maintained, identify issues and report repairs
- Work with Inside Sales Team to help fulfill the client’s accommodation requirements
- Work closely with Maintenance and Housekeeping Team - implement new initiatives, training, tasking, updating client profiles
- Setting up new suites/moving out of suites
- coordinate inspections/trades/cancel services/elevators
- Purchasing suite supplies, fulfilling guests’ requests, including groceries
- Budget - contribute and adhere to budget spending
- Ensure locker areas are neat and accessible, inventory up to date
- Ensure all information in suites is accurate and up to date
- On-Call

**You are qualified because you **have**:

- An incredibly friendly, customer-centric personality and resourceful approach to work.
- Knowledge of customer service/hospitality principles and practices or at least 2 full years of employment in a hotel, hospitality, customer service or sales environment
- Ability to work well in a fast-paced environment with mínimal supervision
- Proven track record of delivering excellent customer service
- Exceptional communication skills
- Detail-oriented and professional attitude
- Resourceful, motivated and show initiative
- Access to a vehicle and have a valid driver’s license

**Salary**:Competitive Salary and car/gas allowance

**Job Types**: Full-time, Permanent

**Salary**: $18.00-$25.00 per hour

Schedule:

- 8 hour shift

Ability to commute/relocate:

- TORONTO, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Bachelor's Degree (required)

**Experience**:

- Hotel/ Property Manager: 2 years (required)

**Language**:

- English (required)

Licence/Certification:

- Class G Licence (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)

Work Location: One location