IT Help Desk

4 days ago

Scarborough, Canada Powerline Plus Full time

**IT HELP DESK**

At Powerline Plus Ltd., we focus on three main operations, Electrical, Civil Construction and Engineering & Design. Powerline Plus Ltd. provides quality solutions to public utilities, municipalities and developers.

**SKILLS & QUALIFICATIONS**
- Associate's degree/certifications are preferred or its equivalent relative to the field
- Windows OS knowledge (Windows 10/11)
- Microsoft Office 365 Suite (SharePoint, OneDrive,etc.)
- Strong computer skills with proficiency in use of Microsoft Office Outlook, Excel, PowerPoint, Word
- Familiar with Windows, Android and Apple Devices.
- PBX Phone System Configuration
- Able to troubleshoot VPNs
- Able to use SCCM to deploy images to clients' desktops and laptops
- Active Directory knowledge - Create user accounts, Groups and manage GPOs
- Desktop and Laptop hardware knowledge
- Printer hardware knowledge
- Inventory and Asset Management
- Able to use remote tools
- Experience as a Help Desk/Help Desk, IT Support, Support Analyst, Service Desk, or similar Customer Service Agent roles is a plus.

**DUTIES & RESPONSIBILITIES**

**IT role includes but not limited to, following duties**
- Educate end
- users on highly technical content regardless of level of experience.
- Ability to multitask and stay calm under pressure, dealing with ongoing problems and deadlines
- Setup, Document, Maintain, Analyze, troubleshoot, and Repair printers, computers, software, hardware and computer peripherals
- Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed
- Determines and recommends which products or services best fit the customers' needs
- Requires at least 1 year of experience in the field or in a related area
- Expert with a variety of the field's concepts, practices, and procedures
- Be able to do hands and eyes on Infrastructure and servers as needed.

**Powerline reserves the right to add or subtract job roles/responsibilities as company needs may change.**

**CORE COMPETENCIES**
- Professional
- Organized
- Punctual
- Detail Oriented
- Team Player
- Ability to prioritize and meet deadlines

**Benefits**:

- Extended health care
- Life insurance
- On-site parking
- RRSP match

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay

Work Location: In person

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