Member Services Representative/ Teller

2 weeks ago

Waterloo, Canada Kindred Credit Union Full time

**At Kindred Credit Union, you will be part of cooperative banking that connects values and faith with finances, inspiring peaceful, just, and prosperous communities.**

**You’re invited to make a difference ** as a **Casual Member Services Representative (Teller**)**
- As a casual position: although not guaranteed, you can expect an average of 20 hours per week. Shifts are mostly scheduled in advance._

Kindred MSRs serve as a knowledgeable and trusted service partner, assisting members to fulfill a wide variety of everyday banking transactions. You’ll become an expert on Kindred’s distinctive product offerings so you can confidently share information with members, and respond to their banking questions.

**Key Responsibilities**:

- Build relationships with members, asking good questions and listening to understand their needs
- Deliver exemplary service to members in completing a variety of everyday financial transactions.
- Refer members to branch colleagues for advice and solutions relating to credit and investments
- Bring expertise in Kindred’s distinct offering of products and services to members’ attention to answer questions and provide solutions for future needs
- Ensure members are equipped to access digital channels so they can bank with Kindred where, when and how they want
- **This position is mobile**: you will need a valid driver's license and access to a vehicle to travel to different branch locations and you will be paid for time and mileage

This role provides a great foundation for a career in financial services: you’ll be set up for success with a thorough training program, and supported with ongoing development to grow into your full potential.
- Customer service and cash handling, experience in banking preferred
- Active commitment to Kindred’s shared values and purpose

**Why Kindred**

You will be part of a collaborative workplace where you’ll be asked to participate in the business and share your voice. You’ll be expected to continually grow your skills and abilities and to share your expertise and experience with colleagues. You’ll also be supported in volunteering your talents in community and other programs that are important to you.

We believe that your life is bigger than any job, so we’ll work together to achieve work-life quality and to care for your overall wellness. And of course, your rewards package includes competitive total compensation plus an array of financial products and services at preferred rates for staff. By choosing Kindred, you’ll be joining an engaged workforce: we’re a provider of a Living Wage, and we’re using business as a force for good as a B Corp.

**Our comprehensive total rewards package includes**:

- Competitive total compensation
- Commitment to staff wellness
- Career growth opportunities, continuous training & development support
- Staff benefits on financial products & services

**RSVP***

**Experience**: Preferred
- 2 - 3 years: Customer service experience

**Education**: Preferred
- Associate's degree or better

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