Member Services Representative/ Teller

**At Kindred Credit Union, you will be part of cooperative banking that connects values and faith with finances, inspiring peaceful, just, and prosperous communities.**

**You’re invited to make a difference ** as a full time **Member Services Representative (Teller)** in our **Waterloo **branch.

Reporting to the Manager Member Services Team, Member Service Representatives (MSRs) represent the face of Kindred to our members engaging with us in our branch locations. This position requires a detailed and friendly service partner, who will serve and connect members with solutions that best fit their financial needs, enabling them to experience banking with purpose.

**Key Responsibilities**:

- Build relationships with members, asking good questions and listening to understand their needs
- Deliver exemplary service to members in completing a variety of everyday financial transactions
- Refer members to branch colleagues for advice and solutions relating to credit and investments
- Bring expertise in Kindred’s distinct offering of products and services to members’ attention to answer questions and provide solutions for future needs
- Ensure members are equipped to access digital channels so they can bank with Kindred where, when and how they want

**What to bring**

You'll be perfect for this role if you're relational (you love getting to know people), solution-oriented (you're focused on understanding the need and finding the right solution), and passionate about how our credit union does banking differently, and how we can positively impact our communities together.
- Customer service and cash handling, experience in banking preferred
- Some post-secondary education, ideally in accounting or business
- Active commitment to Kindred’s shared values and purpose

**Why Kindred**

You will be part of a collaborative workplace where you’ll be asked to participate in the business and share your voice. You’ll be expected to continually grow your skills and abilities and to share your expertise and experience with colleagues. You’ll also be supported in volunteering your talents for community and other programs that are important to you.

We believe that your life is bigger than any job, so we’ll work together to achieve work-life quality and to care for your overall wellness. And of course, your rewards package includes competitive total compensation plus an array of financial products and services at preferred rates for staff. By choosing Kindred, you’ll be joining an engaged workforce: we’re a provider of a Living Wage, and we’re using business as a force for good as a B Corp.

**Our comprehensive total rewards package includes**:

- Competitive total compensation
- Starting rate is $21/hour
- Commitment to staff wellness
- 3 weeks vacation (pro-rated to FTE)
- Career growth opportunities, continuous training & development support
- Staff benefits on financial products & services

**RSVP**
- As a team of people who, with compassion, integrity, and stewardship, care deeply about each other, our members, our communities, and our world, Kindred is committed to building an equitable, diverse, and inclusive workplace. Kindred’s values-centered and faith-inspired, warmly professional, expressly invitational characteristics compel us to be a place that understands, respects, and values, and treats equitably all people of every race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, and disability._

**Education**: Preferred
- Associate's degree or better